The Impact of Interpretation Problems on Tutorial Dialogue

Supporting natural language input may improve learning in intelligent tutoring systems. However, interpretation errors are unavoidable and require an effective recovery policy. We describe an evaluation of an error recovery policy in the BEE-TLE II tutorial dialogue system and discuss how different types of interpretation problems affect learning gain and user satisfaction. In particular, the problems arising from student use of non-standard terminology appear to have negative consequences. We argue that existing strategies for dealing with terminology problems are insufficient and that improving such strategies is important in future ITS research.

Vocal Access to a Newspaper Archive: Design Issues and Preliminary Investigation

This paper presents the design and the current prototype implementation of an interactive vocal Information Retrieval system that can be used to access articles of a large newspaper archive using a telephone. The results of preliminary investigation into the feasibility of such a system are also presented

A Personalized System for Conversational Recommendations

Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as movies or restaurants, but are still somewhat awkward to use. Our solution is to take advantage of the complementary strengths of personalized recommendation systems and dialogue systems, creating personalized aides. We present a system -- the Adaptive Place Advisor -- that treats item selection as an interactive, conversational process, with the program inquiring about item attributes and the user responding. Individual, long-term user preferences are unobtrusively obtained in the course of normal recommendation dialogues and used to direct future conversations with the same user. We present a novel user model that influences both item search and the questions asked during a conversation. We demonstrate the effectiveness of our system in significantly reducing the time and number of interactions required to find a satisfactory item, as compared to a control group of users interacting with a non-adaptive version of the system

Continuous Authentication for Voice Assistants

Voice has become an increasingly popular User Interaction (UI) channel, mainly contributing to the ongoing trend of wearables, smart vehicles, and home automation systems. Voice assistants such as Siri, Google Now and Cortana, have become our everyday fixtures, especially in scenarios where touch interfaces are inconvenient or even dangerous to use, such as driving or exercising. Nevertheless, the open nature of the voice channel makes voice assistants difficult to secure and exposed to various attacks as demonstrated by security researchers. In this paper, we present VAuth, the first system that provides continuous and usable authentication for voice assistants. We design VAuth to fit in various widely-adopted wearable devices, such as eyeglasses, earphones/buds and necklaces, where it collects the body-surface vibrations of the user and matches it with the speech signal received by the voice assistant's microphone. VAuth guarantees that the voice assistant executes only the commands that originate from the voice of the owner. We have evaluated VAuth with 18 users and 30 voice commands and find it to achieve an almost perfect matching accuracy with less than 0.1% false positive rate, regardless of VAuth's position on the body and the user's language, accent or mobility. VAuth successfully thwarts different practical attacks, such as replayed attacks, mangled voice attacks, or impersonation attacks. It also has low energy and latency overheads and is compatible with most existing voice assistants

Users' perception of relevance of spoken documents

We present the results of a study of user's perception of relevance of documents. The aim is to study experimentally how users' perception varies depending on the form that retrieved documents are presented. Documents retrieved in response to a query are presented to users in a variety of ways, from full text to a machine spoken query-biased automatically-generated summary, and the difference in users' perception of relevance is studied. The experimental results suggest that the effectiveness of advanced multimedia information retrieval applications may be affected by the low level of users' perception of relevance of retrieved documents