Design and success factors of an online solution for crosspillar pension information

As the European Commission notes, the importance of individual pension components is increasingly shifting from state provision to private provision, as most European states can only guarantee basic provision for retirement age instead of guaranteeing the continuation of a person’s standard of living. This development requires transparent information for citizens on the composition of their pensions, as this is a prerequisite for taking responsibility for their old-age provision themselves. Digital solutions such as apps offer the possibility of bundling the various sources of an old-age provision in one system and showing them to the individual citizen at a glance to make individual pension needs and possibilities of influence understandable. This research-in-progress paper reflects the current state of research in a study that examines the success factors of digital retirement provision information in a pan-European context