DecMS : an approach to providing decision support within NEC delivery

Decision-making across the military capability lifecycle phases can vary considerably in terms of the types of decisions made and the manner in which they are made. Although decision-making has received considerable attention within the research community, much work has concentrated on providing decision support for particular styles of decision-making. However, within capability delivery there is a need to develop approaches that can both map styles of decision-making to particular decision problems, and provide decision support at an executable level of detail. This paper presents the Decision Management and Support (DecMS) approach to providing decision support during capability delivery. The approach is based upon refining a fundamental model of decision-making to an executable level of detail. Refinement is controlled using analogical reasoning to ensure that the model is refined in accordance with the needs of the decision problem at hand. Future work will involve testing the effectiveness of the approach

Service Quality Of Indian Banks: A Fuzzy Inference System Approach

A major shift has been observed in the banking sector in recent times worldwide. The Indian banking sector has witnessed a massive transformation over the last few years due to the introduction of certain government policies. Banks are now considering the development of new service quality policies and strategies that promote customer satisfaction and loyalty. The present study attempts to evaluate the service quality of Indian banks from the customer's perspective. We propose a fuzzy inference system for predicting various dimensions of service and identifying deficient service dimensions that promote effective strategy design