An Auditing Approach for ERP Systems Examining Human Factors that Influence ERP User Satisfaction

This paper tries to connect the successful implementation and operation of the ERP (Enterprise Resource Planning) information systems with people and their characteristics through a pilot survey. It examines the human factors that influence ERP user satisfaction. The presented survey tests 14 hypotheses and is based on the model developed by Zviran, Pliskin & Levin [21]. An additional factor has been added to the specified model, the self-efficacy factor analyzed by Bandura [1]. The results are based on 250 ERP users that responded to the survey. The key findings that were revealed by data analysis were that none of the human socio-demographic characteristics do influence ERP user satisfaction. Additionally it was found that perceived usefulness and self-efficacy are the key directors of the ERP user satisfaction. Moreover suggestions are given about how the companies should handle ERP usage in order to develop the prerequisites for increasing user satisfaction and productivity accordingly.ERP Audit, User Satisfaction, Perceived Usefulness

Design and User Satisfaction of Interactive Maps for Visually Impaired People

Multimodal interactive maps are a solution for presenting spatial information to visually impaired people. In this paper, we present an interactive multimodal map prototype that is based on a tactile paper map, a multi-touch screen and audio output. We first describe the different steps for designing an interactive map: drawing and printing the tactile paper map, choice of multi-touch technology, interaction technologies and the software architecture. Then we describe the method used to assess user satisfaction. We provide data showing that an interactive map - although based on a unique, elementary, double tap interaction - has been met with a high level of user satisfaction. Interestingly, satisfaction is independent of a user's age, previous visual experience or Braille experience. This prototype will be used as a platform to design advanced interactions for spatial learning

Bayesian Verification under Model Uncertainty

Machine learning enables systems to build and update domain models based on runtime observations. In this paper, we study statistical model checking and runtime verification for systems with this ability. Two challenges arise: (1) Models built from limited runtime data yield uncertainty to be dealt with. (2) There is no definition of satisfaction w.r.t. uncertain hypotheses. We propose such a definition of subjective satisfaction based on recently introduced satisfaction functions. We also propose the BV algorithm as a Bayesian solution to runtime verification of subjective satisfaction under model uncertainty. BV provides user-definable stochastic bounds for type I and II errors. We discuss empirical results from an example application to illustrate our ideas.Comment: Accepted at SEsCPS @ ICSE 201

Pengukuran Kepuasan Pengguna Situs Web Dengan Metode End User Computing Satisfaction (EUCS)

This research conducted to determine the level of user satisfaction of Universal University website so that the website administrator can get an overview of the level of user satisfaction as well as future evaluation materials. Measurement of user satisfaction used End User Computing Satisfaction (EUCS) method. Measure of user satisfaction are two methods, End User Computing Satisfaction (EUCS) and User Information Satisfaction (UIS). Based on the research of Seddon & Yip [4] who conducted a comparison between the EUCS and UIS methods it was found that the EUCS method was more useful than the UIS method. The variables in this research are content, accuracy, format, ease of use, and timeliness. The samples in this study collected from 168 respondents consisting of 3 staffs, 17 lecturers and 148 students. The data collection used a closed questionnaire consisting of 13 question for the five variables being studied. From the data obtained, concluded that the overall level of user satisfaction is in the average value of 2.64 at level 3 (neutral), which means that according to the general respondents’ perception, Universal University website not said satisfactory but also not disappointing. Variables that have assessed as good enough are accuracy and ease of use, while for content, format, and timeliness are still considered for more improvement and developed again. Keywords: user, satisfaction, eucs, websit

User Satisfaction Using Webqual Instrument: a Research on Stock Exchange of Thailand (SET)

User satisfaction held an important position in an organization to measure information system implementation excellence. Therefore, it is necessary for an organization to evaluate their delivered service using end-user satisfaction as feedback. The objectives of this study are to evaluate user satisfaction and examine the dimensions of WEBQUAL instrument which are valued by e-library user in Stock Exchange of Thailand (SET). This research conducted under WEBQUAL theory (Barnes and Vidgen) and end-user satisfaction theory (Doll and Torkzadeh). Analysis organized from a set of data which involve 341 responses from e-library systems end-users confirm some degree of positive association between WEBQUAL dimensions and end-user satisfaction

Manfaat-manfaat Bersih Sistem Informasi Akademik Di Fakultas Ilmu Adminitrasi Universitas Brawijaya (Studi Kasus Pada Mahasiswa Fakultas Ilmu Administrasi Universitas Brawijaya)

This research uses the concept model Delone and mclean updated. The research variables include system quality, information quality, service quality, use, student satisfaction and net benefits. The research method used type of explanatory research. The location of research in the Faculty of Administrative Sciences UB Malang. The object of research is the student of 2011 and 2012 majoring in Business Administration. Intake of sample size using Slovin formula, obtained a sample of 108 respondents in 1600 the population of students. instrument data collection using the questionnaire. Data analysis using path analysis. The hypothesis of this study: (1) quality system significantly affect use. (2) information quality significantly affect use. (3) service quality significantly affect use. (4) quality system significantly affect user satisfaction. (5) information quality significantly affect user satisfaction. (6) service quality significantly affect user satisfaction. (7) use significantly affect user satisfaction. (8) use significantly affect net benefits. (9) user satisfaction significantly affect net benefits. The results of study there were eights hypothesis is accepted and one hypothesis is rejected, namely the hypothesis to 3. For Developers UB\u27s Academic Information System should improve service quality that has the lowest value of the quality of the others. Improvement of service quality variables to increase the net benefits of academic information system UB

Validating an End-User Computing Satisfaction Instrument: A Confirmatory Factor Analysis Approach Using International Data

This study evaluates the construct validity of an end-user computing satisfaction scale in the context of the Korean culture. The structure and dimensionality, reliability and validity of an end-user computing satisfaction (EUCS) instrument were cross-validated using data obtained from 108 managers of Korean firms in the context of the end-user satisfaction with their office information system. The results of this study are generally consistent with previous findings regarding the measurement property of this instrument. However, Korean data also supports the five correlated first-order factors model. Managerial and research implications of the identified results are discussed