From Service Conversation Models to WS-CDL

Changing business environments are forcing organizations to develop flexible and adaptable enterprise systems. To accomplish this and to solve associated systems integration issues, many are moving towards web service technology. Two key ingredients of web services based solution are service composition and service choreography. While there has been lot of advancement in respect to service composition, service choreography rather largely remains an open problem. WS-CDL specification is considered to be a candidate standard for service choreography; however, consensus on support mechanisms to develop conversation models depicting peer-to-peer interactions are yet to be reached. In this paper, we develop an approach as well required heuristics for identifying service interaction patterns from business process models and using them to develop conversation models. We provide detailed discussion on heuristics, illustrate our approach through an example, as well as indicate how these conversation models can be used for generating WS-CDL specifications

WEB service interfaces for inter-organisational business processes an infrastructure for automated reconciliation

For the majority of front-end e-business systems, the assumption of a coherent and homogeneous set of interfaces is highly unrealistic. Problems start in the back-end, with systems characterised by a heterogeneous mix of applications and business processes. Integration can be complex and expensive, as systems evolve more in accordance with business needs than with technical architectures. E-business systems are faced with the challenge to give a coherent image of a diversified reality. Web services make business interfaces more efficient, but effectiveness is a business requirement of at least comparable importance. We propose a technique for automatic reconciliation of the Web service interfaces involved in inter-organisational business processes. The working assumption is that the Web service front-end of each company is represented by a set of WSDL and WSCL interfaces. The result of our reconciliation method is a common interface that all the parties can effectively enforce. Indications are also given on ways to adapt individual interfaces to the common one. The technique was embodied in a prototype that we also present

A debate dashboard to enhance on-line knowledge sharing

Purpose – Web 2.0 technologies have radically modified the way in which knowledge is created, managed and shared, improving productivity and accelerating innovation processes for the enterprises. These technologies have allowed enterprises to produce knowledge, leverage collective intelligence and build social capital on a scale that was unimaginable a few years ago. In this paper we focus on a particular kind of web-based collaborative platforms known as argument mapping tools and we discuss the main barriers to the adoption of them. Literature has proved that these argument mapping tools provide large and small and medium enterprise with several advantages, but nevertheless, they have low level adoption. In this paper we explore new technological solutions to support the adoption of argument mapping tools. In particular, we propose the design of a Debate Dashboard to provide visual feedback to support online deliberation. These visual feedback aims at compensating the loss of information due to the mediation of the technology. The Debate Dashboard is composed of a set of suitable visualization tools that have been selected on the basis of a literature review of the visualization tools. Design/methodology/approach - We propose a literature review of existing visualization tools. Building on the literature review we selected thirty visualization tools, which have been classified on the basis of the kind of feedback they are able to provide. We identify three classes of feedback: Community feedback (identikit of users), Interaction feedback (about how users interact) and Absorption feedback (about generated content and its organization). We distilled the Debate Dashboard features by building on results of a literature review on Web 2.0 tools for data visualization. As output of literature review we selected six visualization tools. We consider these selected tools as a sort of starting point. Indeed, our aim is the improvement of them through the addition of further features and functions in order to make them more effective in providing feedback. Originality/value – Our paper enriches the debate about computer mediated conversation and visualization tools. We propose a Dashboard prototype to augment collaborative knowledge mapping tools by providing visual feedback on conversations. The Dashboard will provide at the same time three different kinds of feedback about: details of the participants to the conversation, interaction processes and generated content. This will allow the improvement of the benefits and reduce the costs deriving from the use of mapping tools. Moreover, another important novelty is that visualization tools will be integrated to mapping tools, as until now they have been used only to visualize data contained in forums (as Usenet or Slash.dot), chat or email archives Practical implications – The Dashboard provides feedback about participants, interaction processes and generated contents, thus supporting the adoption of mapping tools as technologies able to foster knowledge sharing among remote workers or/and customers and supplier. The integration of Debate Dashboard with common online argument mapping tools aims at enabling the following advantages: 1. Reduction of misunderstanding; 2. Reduction of cognitive effort required to use argument mapping tools; 3. Improvement of the exploration and the analysis of the maps - the Debate Dashboard feedback improves the usability of the object (the map), thus allowing users to pitch into the conversation in the right place

Finding the Voice of Public Health

The Playbook for Action is a summary of the comments from the breakout discussions that followed each panel presentation at the 2008 Leaders to Leaders conference, organized to help leaders put their ideas into action. Sections were crafted with certain types of action in mind, focusing on information and strategies most relevant to that type of task. Web links are provided to further the benefit of policy action. The playbook is a product of the Georgia Health Policy Center funded by the CDC with support from the National Network of Public Health Institutes

An integrated framework to classify healthcare virtual communities

Healthcare (HC) strives to improve service quality through its cost-effective social computing strategy. However, sudden rise in the count of virtual community of practices (VCoPs) introduced many choices for physicians; As a result, it is not surprising to observe current literature reporting lack of study to investigate ideas integration within and between VCoPs. VCoPs need to be categorized for HC physicians so they will be able to pin-point effective a VC to attain assistance from. This paper is one of the first investigative studies, in HC sector, that proposed a framework to classify and pin-point appropriate VCoPs, for physicians, after it reviewed and analyzed traditional and up-to-date theoretical, empirical and case study literature in the area of social computing, knowledge management (KM) and VCoPs. The implementation of this framework pinpointed professional VCoPs as most appropriate for physicians based on strict requirements, i.e. closed physician communities holding many participants, which are older than 5 years with high boundary crossing. This framework is also a “one-size-fit-all” formula to build an organizational VCoP, utilizable by other business sectors

Understanding and managing the manage processes

This paper discusses understanding and managing the manage processes. It was presented at the conference of the Performance Measurement Association in 2004