XL-NBT: A Cross-lingual Neural Belief Tracking Framework

Task-oriented dialog systems are becoming pervasive, and many companies heavily rely on them to complement human agents for customer service in call centers. With globalization, the need for providing cross-lingual customer support becomes more urgent than ever. However, cross-lingual support poses great challenges---it requires a large amount of additional annotated data from native speakers. In order to bypass the expensive human annotation and achieve the first step towards the ultimate goal of building a universal dialog system, we set out to build a cross-lingual state tracking framework. Specifically, we assume that there exists a source language with dialog belief tracking annotations while the target languages have no annotated dialog data of any form. Then, we pre-train a state tracker for the source language as a teacher, which is able to exploit easy-to-access parallel data. We then distill and transfer its own knowledge to the student state tracker in target languages. We specifically discuss two types of common parallel resources: bilingual corpus and bilingual dictionary, and design different transfer learning strategies accordingly. Experimentally, we successfully use English state tracker as the teacher to transfer its knowledge to both Italian and German trackers and achieve promising results.Comment: 13 pages, 5 figures, 3 tables, accepted to EMNLP 2018 conferenc

Robust Dialog State Tracking for Large Ontologies

The Dialog State Tracking Challenge 4 (DSTC 4) differentiates itself from the previous three editions as follows: the number of slot-value pairs present in the ontology is much larger, no spoken language understanding output is given, and utterances are labeled at the subdialog level. This paper describes a novel dialog state tracking method designed to work robustly under these conditions, using elaborate string matching, coreference resolution tailored for dialogs and a few other improvements. The method can correctly identify many values that are not explicitly present in the utterance. On the final evaluation, our method came in first among 7 competing teams and 24 entries. The F1-score achieved by our method was 9 and 7 percentage points higher than that of the runner-up for the utterance-level evaluation and for the subdialog-level evaluation, respectively.Comment: Paper accepted at IWSDS 201

Developing ontologies in OWL: An observational study

No abstract

Agents for educational games and simulations

This book consists mainly of revised papers that were presented at the Agents for Educational Games and Simulation (AEGS) workshop held on May 2, 2011, as part of the Autonomous Agents and MultiAgent Systems (AAMAS) conference in Taipei, Taiwan. The 12 full papers presented were carefully reviewed and selected from various submissions. The papers are organized topical sections on middleware applications, dialogues and learning, adaption and convergence, and agent applications

Guidelines for annotating the LUNA corpus with frame information

This document defines the annotation workflow aimed at adding frame information to the LUNA corpus of conversational speech. In particular, it details both the corpus pre-processing steps and the proper annotation process, giving hints about how to choose the frame and the frame element labels. Besides, the description of 20 new domain-specific and language-specific frames is reported. To our knowledge, this is the first attempt to adapt the frame paradigm to dialogs and at the same time to define new frames and frame elements for the specific domain of software/hardware assistance. The technical report is structured as follows: in Section 2 an overview of the FrameNet project is given, while Section 3 introduces the LUNA project and the annotation framework involving the Italian dialogs. Section 4 details the annotation workflow, including the format preparation of the dialog files and the annotation strategy. In Section 5 we discuss the main issues of the annotation of frame information in dialogs and we describe how the standard annotation procedure was changed in order to face such issues. Then, the 20 newly introduced frames are reported in Section 6

An Open-Domain Dialog Act Taxonomy

This document defines the taxonomy of dialog acts that are necessary to encode domain-independent dialog moves in the context of a task-oriented, open-domain dialog. Such taxonomy is formulated to satisfy two complementary requirements: on the one hand, domain independence, i.e. the power to cover all the range of possible interactions in any type of conversation (particularly conversation oriented to the performance of tasks). On the other hand, the ability to instantiate a concrete set of tasks as defined by a specific knowledge base (such as an ontology of domain concepts and actions) and within a particular language. For the modeling of dialog acts, inspiration is taken from several well-known dialog annotation schemes, such as DAMSL (Core & Allen, 1997), TRAINS (Traum, 1996) and VERBMOBIL (Alexandersson et al., 1997)