Considering Social Distance as an Influence Factor in the Process of Process Modeling

Enterprise repositories comprise numerous business process models either created by in-house domain experts or external business analysts. To enable a widespread use of these process models, high model quality (e.g., soundness) as well as a sufficient level of granularity are crucial. Moreover, they shall reflect the actual business processes properly. Existing modeling guidelines target at creating correct and sound process models, whereas there is only little work dealing with cognitive issues influencing model creation by process designers. This paper addresses this gap and presents a controlled experiment investigating the construal level theory in the context of process modeling. In particular, we investigate the influence the social distance of a process designer to the modeled domain has on the creation of process models. For this purpose, we adopt and apply a gamification approach, which enables us to show significant differences between low and high social distance with respect to the quality, granularity, and structure of the created process models. The results obtained give insights into how enterprises shall compose teams for creating and evolving process models

Modelling shared space users via rule-based social force model

The promotion of space sharing in order to raise the quality of community living and safety of street surroundings is increasingly accepted feature of modern urban design. In this context, the development of a shared space simulation tool is essential in helping determine whether particular shared space schemes are suitable alternatives to traditional street layouts. A simulation tool that enables urban designers to visualise pedestrians and cars trajectories, extract flow and density relation in a new shared space design and achieve solutions for optimal design features before implementation. This paper presents a three-layered microscopic mathematical model which is capable of representing the behaviour of pedestrians and vehicles in shared space layouts and it is implemented in a traffic simulation tool. The top layer calculates route maps based on static obstacles in the environment. It plans the shortest path towards agents' respective destinations by generating one or more intermediate targets. In the second layer, the Social Force Model (SFM) is modified and extended for mixed traffic to produce feasible trajectories. Since vehicle movements are not as flexible as pedestrian movements, velocity angle constraints are included for vehicles. The conflicts described in the third layer are resolved by rule-based constraints for shared space users. An optimisation algorithm is applied to determine the interaction parameters of the force-based model for shared space users using empirical data. This new three-layer microscopic model can be used to simulate shared space environments and assess, for example, new street designs

Inflow process of pedestrians to a confined space

To better design safe and comfortable urban spaces, understanding the nature of human crowd movement is important. However, precise interactions among pedestrians are difficult to measure in the presence of their complex decision-making processes and many related factors. While extensive studies on pedestrian flow through bottlenecks and corridors have been conducted, the dominant mode of interaction in these scenarios may not be relevant in different scenarios. Here, we attempt to decipher the factors that affect human reactions to other individuals from a different perspective. We conducted experiments employing the inflow process in which pedestrians successively enter a confined area (like an elevator) and look for a temporary position. In this process, pedestrians have a wider range of options regarding their motion than in the classical scenarios; therefore, other factors might become relevant. The preference of location is visualized by pedestrian density profiles obtained from recorded pedestrian trajectories. Non-trivial patterns of space acquisition, e.g., an apparent preference for positions near corners, were observed. This indicates the relevance of psychological and anticipative factors beyond the private sphere, which have not been deeply discussed so far in the literature on pedestrian dynamics. From the results, four major factors, which we call flow avoidance, distance cost, angle cost, and boundary preference, were suggested. We confirmed that a description of decision-making based on these factors can give a rise to realistic preference patterns, using a simple mathematical model. Our findings provide new perspectives and a baseline for considering the optimization of design and safety in crowded public areas and public transport carriers.Comment: 23 pages, 6 figure

Multi-agent simulations for emergency situations in an airport scenario

This paper presents a multi-agent framework using Net- Logo to simulate humanand collective behaviors during emergency evacuations. Emergency situationappears when an unexpected event occurs. In indoor emergency situation, evacuation plans defined by facility manager explain procedure and safety ways tofollow in an emergency situation. A critical and public scenario is an airportwhere there is an everyday transit of thousands of people. In this scenario theimportance is related with incidents statistics regarding overcrowding andcrushing in public buildings. Simulation has the objective of evaluating buildinglayouts considering several possible configurations. Agents could be based onreactive behavior like avoid danger or follow other agent, or in deliberative behaviorbased on BDI model. This tool provides decision support in a real emergencyscenario like an airport, analyzing alternative solutions to the evacuationprocess.Publicad

The determinants of the quality of Sales-Marketing Interface in a Multinational Customer Brand Focused Company: The Latin American Branches

Customer evolution and changes in consumers, determine the fact that the quality of the interface between marketing and sales may represent a true competitive advantage for the firm. Building on multidimensional theoretical and empirical models developed in Europe and on social network analysis, the organizational interface between the marketing and sales departments of a multinational high-growth company with operations in Argentina, Uruguay and Paraguay is studied. Both, attitudinal and social network measures of information exchange are used to make operational the nature and quality of the interface and its impact on performance. Results show the existence of a positive relationship of formalization, joint planning, teamwork, trust and information transfer on interface quality, as well as a positive relationship between interface quality and business performance. We conclude that efficient design and organizational management of the exchange network are essential for the successful performance of consumer goods companies that seek to develop distinctive capabilities to adapt to markets that experience vertiginous change