A report on the commercial and educational applications of expert systems

Expert, or intelligent knowledge-based, systems have emerged as the main practical application of Artificial Intelligence research. This thesis reports on their history, development and increasing commercial application. An analysis of the tasks and domains of 785 systems is reported which indicated a level of task specificity. The technology is suggestive of significant educational relevance as it is closely linked with concepts of expertise, intelligence, knowledge and learning. These basic educational concepts are discussed. The thesis reports on a survey of the use of the NCC Expert System Starter Pack in Further and Higher Education. The relationship between other computer-based learning systems and expert systems are discussed and it is argued that the development of intelligent tutoring systems is a more complex operation than the educational application of expert systems. A wide spectrum of potential educational applications is indicated. It is suggested that placing pupils in the position of knowledge engineers provides an exciting curriculum application. It is further argued that the use of expert systems in a commercial training role promises to be a major future development. Other educational applications are considered and the wider social implications associated with the use of expert systems are summarised