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Conversational Exploratory Search via Interactive Storytelling
Conversational interfaces are likely to become more efficient, intuitive and
engaging way for human-computer interaction than today's text or touch-based
interfaces. Current research efforts concerning conversational interfaces focus
primarily on question answering functionality, thereby neglecting support for
search activities beyond targeted information lookup. Users engage in
exploratory search when they are unfamiliar with the domain of their goal,
unsure about the ways to achieve their goals, or unsure about their goals in
the first place. Exploratory search is often supported by approaches from
information visualization. However, such approaches cannot be directly
translated to the setting of conversational search.
In this paper we investigate the affordances of interactive storytelling as a
tool to enable exploratory search within the framework of a conversational
interface. Interactive storytelling provides a way to navigate a document
collection in the pace and order a user prefers. In our vision, interactive
storytelling is to be coupled with a dialogue-based system that provides verbal
explanations and responsive design. We discuss challenges and sketch the
research agenda required to put this vision into life.Comment: Accepted at ICTIR'17 Workshop on Search-Oriented Conversational AI
(SCAI 2017
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