First international workshop on usability and accessibility focused requirements engineering (UsARE 2012): summary report

Usability and accessibility issues are common causes why software fails to meet user requirements. However, requirements engineers still focus on functional requirements and might ignore to also elicit system usability and accessibility requirements. This is a high risk which can lead to project and software failure. Improving the usability and accessibility of a system in a later development stage is costly and time consuming. Targeting these concerns, the workshop envisioned that research must address the proper integration of system usability and accessibility requirements into the requirements engineering process and also must focus on how to manage and control the evaluation of these requirements in a systematic way. UsARE 2012 provided a platform for discussing issues which are relevant for both fields, the Requirements Engineering (RE) and the Human Computer Interaction (HCI). The workshop aim was to bring\ together people from these two communities (RE and HCI) to explore this integration. Researchers and practitioners were invited to submit contributions including problem statements, technical solutions, experience reports, planned work and vision papers. Envisioned results may help aligning RE and HCI processes in order to overcome open issues in these fields

A generic approach to the evolution of interaction in ubiquitous systems

This dissertation addresses the challenge of the configuration of modern (ubiquitous, context-sensitive, mobile et al.) interactive systems where it is difficult or impossible to predict (i) the resources available for evolution, (ii) the criteria for judging the success of the evolution, and (iii) the degree to which human judgements must be involved in the evaluation process used to determine the configuration. In this thesis a conceptual model of interactive system configuration over time (known as interaction evolution) is presented which relies upon the follow steps; (i) identification of opportunities for change in a system, (ii) reflection on the available configuration alternatives, (iii) decision-making and (iv) implementation, and finally iteration of the process. This conceptual model underpins the development of a dynamic evolution environment based on a notion of configuration evaluation functions (hereafter referred to as evaluation functions) that provides greater flexibility than current solutions and, when supported by appropriate tools, can provide a richer set of evaluation techniques and features that are difficult or impossible to implement in current systems. Specifically this approach has support for changes to the approach, style or mode of use used for configuration - these features may result in more effective systems, less effort involved to configure them and a greater degree of control may be offered to the user. The contributions of this work include; (i) establishing the the need for configuration evolution through a literature review and a motivating case study experiment, (ii) development of a conceptual process model supporting interaction evolution, (iii) development of a model based on the notion of evaluation functions which is shown to support a wide range of interaction configuration approaches, (iv) a characterisation of the configuration evaluation space, followed by (v) an implementation of these ideas used in (vi) a series of longitudinal technology probes and investigations into the approaches

The application of multiple modalities to improve home care and reminder systems

Existing home care technology tends to be pre-programmed systems limited to one or two interaction modalities. This can make them inaccessible to people with sensory impairments and unable to cope with a dynamic and heterogeneous environment such as the home. This thesis presents research that considers how home care technology can be improved through employing multiple visual, aural, tactile and even olfactory interaction methods. A wide range of modalities were tested to gather a better insight into their properties and merits. That information was used to design and construct Dyna-Cue, a prototype multimodal reminder system. Dyna-Cue was designed to use multiple modalities and to switch between them in real time to maintain higher levels of effectiveness and acceptability. The Dyna-Cue prototype was evaluated against other models of reminder delivery and was shown to be an effective and appropriate tool that can help people to manage their time and activities

Creating archetypes for patient assessment with nurses to facilitate shared patient centred care in the older person

The process of what information is captured in documenting patient care assessment and how it is summarised, communicated and interpreted by nurses across different healthcare services is the main focus of this thesis. Currently in Ireland, systems within the domain of healthcare are undergoing transformation. Existing practices where health information is collected at one local health organisation level and often duplicated across differing services will not support the strategic goals of the newly established clinical directorates. The political vision is simple: Ireland must move towards a nationally integrated electronic record to support patient centred care. Whilst the political vision may be simple, the process of implementation is not and forms the main topic of this thesis. Strategic goals to move nationally towards integrated electronic records are motivated by the global concerns of an ageing population associated with an increase in the prevalence of chronic illness and co-morbidity. The main objective of this thesis is to evaluate the impact of a pilot study which identified the semantic and syntactic clinical requirements for the testing and implementation of a shared discharge/transfer summary assessment record for persons over the age of 65. This summary record was designed in accordance with ISO 13606, the International standard for Electronic Healthcare Record (EHR) communication and is underpinned by ISO 18104, the international standard for Categorial Structures for Representation of Nursing Diagnosis and Nursing Actions in Terminological Systems. A participatory action research approach was adopted, using an exploratory mixed methods research study design. This translational study was completed in two local health organisation areas in Dublin with six service providers across the primary, acute and continuing care services over a two year period. The qualitative element of the study involved 17 interviews, 7 focus group sessions with participants including policy makers and nurses from each of the participating services. Quantitative data included questionnaires from nurses (n = 14) and patients (n=5) evaluating the effectiveness of the summary record. The quantitative data also analysed information from a set of cumulative assessment records (n = 16) which were interpreted in tandem with the qualitative data and then analysed statistically. The shared discharge/transfer summary care record was piloted on 16 patients over an extended timeframe. The quantitative data showed a statistical significance commensurate with the qualitative data collected on patient participants. An evaluation of the pilot study produced qualitative data which was used to gain insight into the differing contexts that healthcare professionals practice within. This data was illustrated in graphical configurations to make evident to policy makers the various roles that nurses engage with in the course of their care delivery. Data collected from both the qualitative and quantitative analysis suggest that the test implementation of the record template was fit for purpose. Identification of the clinical requirements and testing of the summary record over a two year period was a labour intensive process which was logistically difficult to implement. One consequence of this study was the education of the nursing participants on gaining a common understanding of what needs to be measured in patient assessment to inform future theory testing for outcome based research. A second consequence was the empowerment of the nursing participants to develop archetypes for inclusion in future electronic healthcare records in Ireland. The prototype archetypes designed for assessment of the older person in this study are at present informing a number of practical applications within the nursing community in Ireland. Over the course of the study the participatory action research design altered in its focus and emerged as a dominant qualitative mixed methods study

Clinical requirements engineering

In this paper, I make a case for integration of requirements engineering (RE) with clinical disciplines. To back my case, I look at two examples that employ a clinical RE approach, first, that of introducing email into the life of a brain-injured individual, and second, introducing digital darkroom tools into my life. The former uses a Brownfield approach by starting with an existing clinical process, cognitive rehabilitation, and then defining an RE process that fits. The latter uses a Greenfield approach that postulates a new clinical RE process that focuses on the problems some of us have using digital darkroom tools. Categories and Subject Descriptor