Collaborative design : managing task interdependencies and multiple perspectives

This paper focuses on two characteristics of collaborative design with respect to cooperative work: the importance of work interdependencies linked to the nature of design problems; and the fundamental function of design cooperative work arrangement which is the confrontation and combination of perspectives. These two intrinsic characteristics of the design work stress specific cooperative processes: coordination processes in order to manage task interdependencies, establishment of common ground and negotiation mechanisms in order to manage the integration of multiple perspectives in design

Characterisation of collaborative decision making processes

This paper deals with the collaborative decision making induced or facilitated by Information and Communication Technologies (ICTs) and their impact on decisional systems. After presenting the problematic, we analyse the collaborative decision making and define the concepts related to the conditions and forms of collaborative work. Then, we explain the mechanisms of collaborative decision making with the specifications and general conditions of collaboration using the modelling formalism of the GRAI method. Each specification associated to the reorganisation of the decisional system caused by the collaboration is set to the notion of decision-making centre. Finally, we apply this approach to the e-maintenance field, strongly penetrated by the ICTs, where collaborations are usual. We show that the identified specifications allow improving the definition and the management of collaboration in e-maintenance

Online epistemic communities: theoretical and methodological directions for understanding knowledge co-elaboration in new digital spaces

This paper presents, illustrates and discusses a generic framework for studying knowledge co-elaboration in online epistemic communities (“OECs”). Our approach is characterised by: considering knowledge co-elaboration as a design activity; distinguishing discussion and production spaces in OECs; characterising participation via the notion of role; fine-grained analyses of meaning, content and communicative functions in interactions. On this basis, three key issues for ergonomics research on OECs are discussed and illustrated by results from our previous studies on OSS and Wikipedia. One issue concerns the interrelation between design (task) and regulation. Whereas design task-oriented activity is distributed among participants, we illustrate that OCEs function with specialised emerging roles of group regulation. However, the task-oriented activity also functions at an interpersonal level, as an interplay of knowledge-based discussion with negotiation of competencies. Another issue concerns the foci of activity on the (designed) knowledge object. Based on a generic task model, we illustrate asymmetry and distinctiveness in tasks’ foci of participants. The last issue concerns how design-use mediation is ensured by specific forms of mediation roles in OECs. Finally we discuss the degree of generality of our framework and draw some perspectives for extending our framework to other OECs

Improving design coordination in computer supported environments in SMEs : implementation of a tool for capturing and analysing collaboration between actors

To remain competitive in a context of multi-partner projects companies are increasingly concerned with the coordination of design projects. Information systems such as PLM or CSCW are implemented to support the coordination of product information flows. Project managers are nevertheless finding it increasingly difficult to manage projects effectively. The impact of collaboration aspects on the design process is especially difficult for them to evaluate. Indeed, failing to integrate collaboration aspects into coordination can account for a great deal of design mistakes and finding a solution could lead to improved design coordination. The main obj ective of this researchi s then to help project managersi mprove coordination in design processes through a detailed analysis of collaboration between actors. A model of coordination and an associated model of collaboration have been devised together with a tool ('CoCa') to be used by researchers, consultants or project managers in the analysis of collaboration. This analysis can lead to the understanding of collaboration aspects and identification of the problems caused. Consequently, guidelines can be defined to prevent the re-emergence of the identified design problems in new projects. These guidelines are recommendations to introduce collaborative aspects, flexibility in the design process and elements for decision making when defining future design situations. Finally, a study of a specific application implementing PLM tools demonstrates that they are not able to manage firstly design projects and human resources whilst taking into account collaborative aspects or, secondly, the necessary synchronisation between human design activities and document workflow tasks. It is thus evident that these two factors are needed in PLM tools in order to apply the proposed model of coordination. An industrial partnership with an SME led to the study of its information system, an experiment with the CoCa tool, practical design process improvements, and implementation of a PLM prototype.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Collaborative design : managing task interdependencies and multiple perspectives

This paper focuses on two characteristics of collaborative design with respect to cooperative work: the importance of work interdependencies linked to the nature of design problems; and the fundamental function of design cooperative work arrangement which is the confrontation and combination of perspectives. These two intrinsic characteristics of the design work stress specific cooperative processes: coordination processes in order to manage task interdependencies, establishment of common ground and negotiation mechanisms in order to manage the integration of multiple perspectives in design

The impact of ICT sophistication on geographically distant networks: the case of space physics as seen from France

This paper examines scientific collaboration between French public research teams and distant partners. We first analyse the role and the development of trust and then, the relation between the degree of sophistication of Information and Communication Technologies (ICT) and the constraint of geographical proximity. In that purpose, we present a typology of the different kinds of knowledge and a classification of technologies. A case study in the field of space physics allows us to confront our theoretical elements to real life. We study the evolution of ICT sophistication parallel to collaboration patterns. Finally, we give some recommendations for public funding of virtual networks.collaboratory, knowledge transfer, trust, ICT classification, space physics

Knowledge management solutions and selection tool for engineering organisations

It is widely accepted that engineering research, design, development and manufacturing processes are highly reliant upon the valuable knowledge, experiences and skills stored within the company's systems, processes, documents and employees. If these key knowledge resources can be identified, maintained and efficiently controlled, prior successes and failures can be capitalised upon, best practices can be captured and transferred and new solutions can be developed with minimal duplication of efforts and without unnecessary replication of prior work. Away from manufacturing and engineering organisations, in the broader business world, exists an array of solutions, tools and techniques developed specifically to facilitate the management of knowledge and experience these are collectively labelled as Knowledge Management (KM) tools and solutions. Such solutions, tools and techniques have achieved widespread recognition for their capabilities and consequent importance in enhancing processes across a variety of business applications and contexts. However their relevancy, applicability and relative merits in particular manufacturing and mechanical engineering (MME) contexts have generally not been identified or investigated. This thesis reviews and presents a large number of diverse KM solutions and implementations across industries and organisations and creates a new and unique single KM solutions space in which these solutions are characterised. The KM solution space is subsequently utilised by a new KM methodology and support tool that facilitates and demonstrates the enhancement of mechanical and manufacturing engineering processes through analysis followed by selection and implementation of the most appropriate existing KM solutions. The KM Tool is demonstrated via three industrial case studies detailing the process concerns and associated improvements identified and implemented. The KM Solution Space developed during this research has shown that there is significant opportunity to improve mechanical and manufacturing engineering processes through the adoption of appropriate KM solutions from the broader business world. The KM Tool developed via this research facilitates this identification and adoption of the most appropriate KM solution. In addition to the MME processes covered by the scope of this research there is additional scope to extend the use of the KM Tool and KM Solution Space to other business areas that have not yet had extensive exposure to KM

Convenience renovation and non-transition- contractor SMEs operating in the detached housing market.

Single houses built in Sweden before 1980 are in need of renovation to meet the 2020 standards for energy performance as a large majority is still warmed with electricity, insufficiently insulated and exhibit poor energy efficiency. Such small scale renovations have traditionally been the market of small and medium sized contractors (SME’s) interacting directly with the house owners. The main purposes of this contribution are therefore to investigate how renovation of single family houses occurs when in interaction with craftsman SMEs and secondly to envisage activities in small craftsman organisations under transformation towards delivering sustainable buildings. A selective literature review of activities in SMEs facing sustainable housing transition is carried out. Case studies of small craftsman companies; including carpenters, electricians, and plumbers and their customer relations are ongoing. This paper presents a study of three craftsmen contractors and their interaction with potential customers, owners of single family houses. Through interviewing, participant observation, and shadowing the sales processes and negotiations are followed. Theoretically the study draws on Goffman´s concepts of performance, staging and encounters. The result shows that occasions for sustainable renovation are staged and “inter-acted” into convenience renovation, renovation of selected elements of the house and in support of aesthetic and or functional needs of the house owner. Main activities envisaged for transitional activities are strategizing, networking, exercising politics and doing marketing. Transition can for example be exercised from the network of the SMEs