Self-Supervised Dynamic Hypergraph Recommendation based on Hyper-Relational Knowledge Graph

Knowledge graphs (KGs) are commonly used as side information to enhance collaborative signals and improve recommendation quality. In the context of knowledge-aware recommendation (KGR), graph neural networks (GNNs) have emerged as promising solutions for modeling factual and semantic information in KGs. However, the long-tail distribution of entities leads to sparsity in supervision signals, which weakens the quality of item representation when utilizing KG enhancement. Additionally, the binary relation representation of KGs simplifies hyper-relational facts, making it challenging to model complex real-world information. Furthermore, the over-smoothing phenomenon results in indistinguishable representations and information loss. To address these challenges, we propose the SDK (Self-Supervised Dynamic Hypergraph Recommendation based on Hyper-Relational Knowledge Graph) framework. This framework establishes a cross-view hypergraph self-supervised learning mechanism for KG enhancement. Specifically, we model hyper-relational facts in KGs to capture interdependencies between entities under complete semantic conditions. With the refined representation, a hypergraph is dynamically constructed to preserve features in the deep vector space, thereby alleviating the over-smoothing problem. Furthermore, we mine external supervision signals from both the global perspective of the hypergraph and the local perspective of collaborative filtering (CF) to guide the model prediction process. Extensive experiments conducted on different datasets demonstrate the superiority of the SDK framework over state-of-the-art models. The results showcase its ability to alleviate the effects of over-smoothing and supervision signal sparsity

Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets

Ticket assignment/dispatch is a crucial part of service delivery business with lot of scope for automation and optimization. In this paper, we present an end-to-end automated helpdesk email ticket assignment system, which is also offered as a service. The objective of the system is to determine the nature of the problem mentioned in an incoming email ticket and then automatically dispatch it to an appropriate resolver group (or team) for resolution. The proposed system uses an ensemble classifier augmented with a configurable rule engine. While design of classifier that is accurate is one of the main challenges, we also need to address the need of designing a system that is robust and adaptive to changing business needs. We discuss some of the main design challenges associated with email ticket assignment automation and how we solve them. The design decisions for our system are driven by high accuracy, coverage, business continuity, scalability and optimal usage of computational resources. Our system has been deployed in production of three major service providers and currently assigning over 40,000 emails per month, on an average, with an accuracy close to 90% and covering at least 90% of email tickets. This translates to achieving human-level accuracy and results in a net saving of about 23000 man-hours of effort per annum

Dynamic Poisson Factorization

Models for recommender systems use latent factors to explain the preferences and behaviors of users with respect to a set of items (e.g., movies, books, academic papers). Typically, the latent factors are assumed to be static and, given these factors, the observed preferences and behaviors of users are assumed to be generated without order. These assumptions limit the explorative and predictive capabilities of such models, since users' interests and item popularity may evolve over time. To address this, we propose dPF, a dynamic matrix factorization model based on the recent Poisson factorization model for recommendations. dPF models the time evolving latent factors with a Kalman filter and the actions with Poisson distributions. We derive a scalable variational inference algorithm to infer the latent factors. Finally, we demonstrate dPF on 10 years of user click data from arXiv.org, one of the largest repository of scientific papers and a formidable source of information about the behavior of scientists. Empirically we show performance improvement over both static and, more recently proposed, dynamic recommendation models. We also provide a thorough exploration of the inferred posteriors over the latent variables.Comment: RecSys 201

How Algorithmic Confounding in Recommendation Systems Increases Homogeneity and Decreases Utility

Recommendation systems are ubiquitous and impact many domains; they have the potential to influence product consumption, individuals' perceptions of the world, and life-altering decisions. These systems are often evaluated or trained with data from users already exposed to algorithmic recommendations; this creates a pernicious feedback loop. Using simulations, we demonstrate how using data confounded in this way homogenizes user behavior without increasing utility