ISO 9000 certification benefits reality or myth?

Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by National Accreditation Registrars, it is timely to review the research in this area to see if any substantial proof exists for these claims. The paper explores the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining these findings leads to the inference that quality certification to ISO 9000 standards is not consistently associated with having a quality assurance system that delivers improved process control, or better quality. We conclude that the National Accreditation Registrars need to reflect on the standards of proof that they currently use to support claims for business performance improvement from the application of the ISO 9000 standards

Performance factors for successful business incubators in Indonesian public universities

Measuring the performance of business processes is already a main concern for both faculty and enterprise players, since organizations are motivated to reach the productivity stage. Employing a performance achievement framework for the relationship between business incubator success factors will guarantee connection with commercial schemes, which support a high level of performance indicators in successful business incubator models. This research employs a quantitative approach, with the data analyzed using the IBM SPSS version 23 and Smart PLS version 3 statistical software packages. Employing a sample of 95 incubator managers from 19 universities which geographically located in Indonesia, it is shown that the image of business incubator factors has a positive effect on incubator performance. The study investigates the relationship between incubator performance and business incubator success factors in Indonesia. It was found that IT, as part of the business incubators’ facets/abilities, partially supports their performance; that the entry criteria directly support the performance of the incubators; that mentoring networks also support the performance, with good infrastructure systems as a moderating factor; that funding supports the performance of business incubators, also with good infrastructure systems as a moderating factor; and that university regulations and government support and protection enhance the performance of business incubators, with credits and rewards as a moderating factor. In addition, a variety of indicators from the local context affiliate positively to promote a community that highlighted the incubators’ strategies.N/

THE ROLE OF BUSINESS INTELLIGENCE IN BUSINESS PERFORMANCE MANAGEMENT

Business performance management (BPM) is a key business initiative that enables companies to align strategic and operational objectives with business activities in order to fully manage performance through better informed decision making and action. EffecBusiness Performance Management (BPM), Business Intelligence (BI), business processes, strategy, integration

Performance measurement in the service business: the facilities management function

The nature of performance measurement has changed over the past few decades. Generally performance measurement indicates successful management in the fulfilment of organisation goals. In service businesses measuring customer satisfaction and service quality has become an industry standard and as FM is becomes more widely recognised as a component in the business value chain and corporate strategic objectives, the adoption of performance indicators that relate directly to the core business driver is key to success. This paper examines the state of knowledge of performance measurement in a facilities management context, expounds and reveals the role that performance measurement plays in the overall efficiency of the FM service function in relation to service business operation. The paper suggests that a fully developed performance measurement solution can deliver as a business tool whilst acting as a driver in the innovation process of service organisation

Investigation on the Relationship Between Business Performance and Business Satisfaction: Company Example

This research is designed to examine the relationship between job performance, job satisfaction and intent to leave work. The research consists of a research department in order to be able to reveal the relation between conceptual sections and concepts formed as a result of the examination and evaluation of the domestic and foreign sources in the literature. In the conceptual section of the study has been completed by exploring the concepts of work performance, job satisfaction and intention to leave the work in the literature, published articles, books and magazines. The concepts such as the collection of methods and data used, sample size of the universe were included in the study. A descriptive and relational screening model was chosen to test whether the performance of the staff, the job satisfaction, and the intention to leave the work as a model of the study. In the study, the results of the questionnaire method were analyzed and the findings were presented in order to express the effects of job performance, job satisfaction and job separation intention. As a result of the research findings obtained, evaluations were made and various proposals were made and the study was concluded.   &nbsp

Effect of Persuasive Ability, Technical Ability and Work Ethics of Field Extension Staff (PPL) on Satisfaction of Broiler Chicken Breeders at PT. Sierad Produce

In the global economic era requires business breakthrough efforts to proactively consolidate themselves in order to strengthen competitive advantage, which no longer relies on comparative advantage in the field of raw materials, but also competitive advantages that can be achieved if business people have organizational competence, which means that the businessman can improve his performance. One way to improve performance is through improving human resources. One of the business businesses of PT. Sierad Produce, Tbk is a partnership farming system, where the cutting edge of this business is the Field Extension Officer (PPL), this field employee whose duties and responsibilities are to provide technical direction in the field to the company's breeders about how to run broiler chicken management in accordance with the standards applied by the company to produce good and correct chicken performance. So that the staff of the field extension staff are satisfied with business partners

The Relationships Among Leadership Styles, Entrepreneurial Orientation, and Business Performance

This study aims to contribute to the knowledge of leadership styles and entrepreneurial orientation at small and medium enterprises as well as their effects on business performance. This study examines how leadership style can affect the development and implementation of entrepreneurial orientation in small and medium enterprises in Taiwan. It is also designed to examine the effects of leadership styles and entrepreneurial orientation on business performance. Significant conclusions from this study are that different leadership styles may affect business performance; that transformational leadership is significantly more correlated to the business performance than is transactional leadership and passive-avoidant leadership; that entrepreneurial orientation is positively related to performance; and that transformational leadership with higher entrepreneurial orientation can contribute to higher business performance.leadership styles, entrepreneurial orientation, business performance

Enhancing Business Performance of Sahid Montana Hotel Malang in Tourism Program

Sahid montana is a 5 star hotel located in Malang. The hotel has a herritage-themed design, which makes Sahid hotel has its own advantages from other hotels. Sahid Montana wants his hotel to be known Internationally. The idea for Sahid Montana if want go International are to create an attractive package for the tourists so will be interested and create activities such as learning traditional dance and learning to make batik. Sahid Montana does not have a target country because Sahid Montana wants all customers from all the countries can stay at Sahid Hotel. If want to succeed until the International level it will require some strategies in doing promotions such as creating websites and join some events in Festival Beautiful Indonesia in abroad

Gender diversity in the board, women’s leadership and business performance

Purpose: This paper investigates how gender diversity in top management—i.e., boardroom and top management positions—impacts business performance among Colombian public businesses. Design/methodology/approach: Building on the Upper Echelon theory which emphasizes that gender in an important characteristic that influences top management’s decision making, we employ panel data models on a sample of 54 Colombian public businesses for the period 2008-2015 to test the proposed hypotheses relating gender diversity and subsequent business performance. Findings: The results support that gender diversity is positively associated with subsequent business performance. More concretely, we find that the relationship between gender diversity at the top of the corporate hierarchy—in our case, as CEO and in the top management team—and subsequent performance becomes more evident when performance is linked to business operations (ROA), while the positive effect of women’s representation in the boardroom and subsequent performance is significant when performance is measured via shareholder-oriented metrics (ROE). Originality/value: Few studies have addressed the role of gender diversity on performance in developing economies. This study contributes to better understand how gender diversity impacts performance in contexts where women are underrepresented in the top management, and where the appointment of women directors or managers is not driven by regulatory pressures.Peer ReviewedPostprint (author's final draft