Bringing Semantic Structures to User Intent Detection in Online Medical Queries

The Internet has revolutionized healthcare by offering medical information ubiquitously to patients via web search. The healthcare status, complex medical information needs of patients are expressed diversely and implicitly in their medical text queries. Aiming to better capture a focused picture of user's medical-related information search and shed insights on their healthcare information access strategies, it is challenging yet rewarding to detect structured user intentions from their diversely expressed medical text queries. We introduce a graph-based formulation to explore structured concept transitions for effective user intent detection in medical queries, where each node represents a medical concept mention and each directed edge indicates a medical concept transition. A deep model based on multi-task learning is introduced to extract structured semantic transitions from user queries, where the model extracts word-level medical concept mentions as well as sentence-level concept transitions collectively. A customized graph-based mutual transfer loss function is designed to impose explicit constraints and further exploit the contribution of mentioning a medical concept word to the implication of a semantic transition. We observe an 8% relative improvement in AUC and 23% relative reduction in coverage error by comparing the proposed model with the best baseline model for the concept transition inference task on real-world medical text queries.Comment: 10 pages, 2017 IEEE International Conference on Big Data (Big Data 2017

Joint Slot Filling and Intent Detection via Capsule Neural Networks

Being able to recognize words as slots and detect the intent of an utterance has been a keen issue in natural language understanding. The existing works either treat slot filling and intent detection separately in a pipeline manner, or adopt joint models which sequentially label slots while summarizing the utterance-level intent without explicitly preserving the hierarchical relationship among words, slots, and intents. To exploit the semantic hierarchy for effective modeling, we propose a capsule-based neural network model which accomplishes slot filling and intent detection via a dynamic routing-by-agreement schema. A re-routing schema is proposed to further synergize the slot filling performance using the inferred intent representation. Experiments on two real-world datasets show the effectiveness of our model when compared with other alternative model architectures, as well as existing natural language understanding services.Comment: In ACL 2019 as a long paper. Code and data available at https://github.com/czhang99/Capsule-NL