HOW TO INFORM THE POINT OF SINGLE CONTACT? – A BUSINESS PROCESS BASED APPROACH

The EU-Service-Directive will lead to big challenges for public administrations. The administrations have to offer a point of single contact supporting the customer. This point of single contacts needs an overview of the administrational processes to perform his task. As processes from different organizations and organizational units are relevant for the EU-Service-Directive they can only be captured by using a distributed approach. The contribution of this paper is to present a domain specific distributed modeling method which allows a fast, efficient, and consistent capturing of the information needed for the point of single contact.

SUPPORTING TERMINOLOGICAL STANDARDIZATION IN CONCEPTUAL MODELS - A PLUGIN FOR A META-MODELLING TOOL

Today´s enterprises are accumulating huge repositories of conceptual models, such as data models, organisational charts and most notably business process models. Those models often grow heterogeneously with the company and are thus often terminologically divers and complex. This terminological diversity originates from the fact that natural language allows an issu to be described in a large variety of ways especially when many modellers are involved. This diversity can become a pitfall when conceptual models are subject to model analysis techniqus, which require terminologically comparable model elements. Therefore, it is essential to ensure model quality by enforcing naming conventions. This paper introduces a prototype, which intends to resolve all associated issus of terminological standardisation already during the modelling phase or ex-post based on existing models. The modeller is guided through the standardization process by providing an automated list of all correct phrase propositions according to his entered phrase. In this approach, naming conventions can easily be defined and enforced. This leads to terminologically unambiguous conceptual models, which are easier to understand and ready for further analysis purposes

Configuration of actors and roles in establishing ICT

Establishing technologies has brought mixed socio-economic impacts across nations and regions. Researchers have studied the relationships between the establishment technologies and its impacts through identifying innovative processes, major actors, and available resources. However, the challenge to this literature is how less resourced countries have achieved greater prosperity than better resourced countries by establishing Information and Communication Technology (ICT). To understand and analyze this phenomenon, we propose a typology of the configuration of roles and actors in establishing ICT based on an innovation framework. The proposed typology can be used not only to explain different socio-economic impacts among countries or regions, but also to suggest a constructive way in establishing ICT through reconfiguring involved actors in the key roles

AN EMPIRICAL ASSESSMENT OF THE USEFULNESS OF WEAKNESS PATTERNS IN BUSINESS PROCESS REDESIGN

Business Process Management (BPM) is a topic with growing relevance for businesses as well as public organisations. Until today, the analysis part of a BPM cycle is mostly done manually. Process modelling methods are not designed to allow for automated analysis. Our aim is to show that meaningful weakness patterns that support semi-automatic analysis of business process diagrams (BPD) can be defined when a semantically enhanced modelling method is used. We derive exemplary weakness patterns by analysing literature and interviews from a business process redesign project. These are applied to a set of process models, in which occurrences of these weaknesses are being searched automatically. A comparison of achieved and expected results indicates that our approach helps to identify weaknesses within the processes and therefore supports business process analysis endeavours