Attentive History Selection for Conversational Question Answering

Conversational question answering (ConvQA) is a simplified but concrete setting of conversational search. One of its major challenges is to leverage the conversation history to understand and answer the current question. In this work, we propose a novel solution for ConvQA that involves three aspects. First, we propose a positional history answer embedding method to encode conversation history with position information using BERT in a natural way. BERT is a powerful technique for text representation. Second, we design a history attention mechanism (HAM) to conduct a "soft selection" for conversation histories. This method attends to history turns with different weights based on how helpful they are on answering the current question. Third, in addition to handling conversation history, we take advantage of multi-task learning (MTL) to do answer prediction along with another essential conversation task (dialog act prediction) using a uniform model architecture. MTL is able to learn more expressive and generic representations to improve the performance of ConvQA. We demonstrate the effectiveness of our model with extensive experimental evaluations on QuAC, a large-scale ConvQA dataset. We show that position information plays an important role in conversation history modeling. We also visualize the history attention and provide new insights into conversation history understanding.Comment: Accepted to CIKM 201

Conversational Question Answering over Passages by Leveraging Word Proximity Networks

Question answering (QA) over text passages is a problem of long-standing interest in information retrieval. Recently, the conversational setting has attracted attention, where a user asks a sequence of questions to satisfy her information needs around a topic. While this setup is a natural one and similar to humans conversing with each other, it introduces two key research challenges: understanding the context left implicit by the user in follow-up questions, and dealing with ad hoc question formulations. In this work, we demonstrate CROWN (Conversational passage ranking by Reasoning Over Word Networks): an unsupervised yet effective system for conversational QA with passage responses, that supports several modes of context propagation over multiple turns. To this end, CROWN first builds a word proximity network (WPN) from large corpora to store statistically significant term co-occurrences. At answering time, passages are ranked by a combination of their similarity to the question, and coherence of query terms within: these factors are measured by reading off node and edge weights from the WPN. CROWN provides an interface that is both intuitive for end-users, and insightful for experts for reconfiguration to individual setups. CROWN was evaluated on TREC CAsT data, where it achieved above-median performance in a pool of neural methods.Comment: SIGIR 2020 Demonstration

Open-Retrieval Conversational Question Answering

Conversational search is one of the ultimate goals of information retrieval. Recent research approaches conversational search by simplified settings of response ranking and conversational question answering, where an answer is either selected from a given candidate set or extracted from a given passage. These simplifications neglect the fundamental role of retrieval in conversational search. To address this limitation, we introduce an open-retrieval conversational question answering (ORConvQA) setting, where we learn to retrieve evidence from a large collection before extracting answers, as a further step towards building functional conversational search systems. We create a dataset, OR-QuAC, to facilitate research on ORConvQA. We build an end-to-end system for ORConvQA, featuring a retriever, a reranker, and a reader that are all based on Transformers. Our extensive experiments on OR-QuAC demonstrate that a learnable retriever is crucial for ORConvQA. We further show that our system can make a substantial improvement when we enable history modeling in all system components. Moreover, we show that the reranker component contributes to the model performance by providing a regularization effect. Finally, further in-depth analyses are performed to provide new insights into ORConvQA.Comment: Accepted to SIGIR'2

Query Resolution for Conversational Search with Limited Supervision

In this work we focus on multi-turn passage retrieval as a crucial component of conversational search. One of the key challenges in multi-turn passage retrieval comes from the fact that the current turn query is often underspecified due to zero anaphora, topic change, or topic return. Context from the conversational history can be used to arrive at a better expression of the current turn query, defined as the task of query resolution. In this paper, we model the query resolution task as a binary term classification problem: for each term appearing in the previous turns of the conversation decide whether to add it to the current turn query or not. We propose QuReTeC (Query Resolution by Term Classification), a neural query resolution model based on bidirectional transformers. We propose a distant supervision method to automatically generate training data by using query-passage relevance labels. Such labels are often readily available in a collection either as human annotations or inferred from user interactions. We show that QuReTeC outperforms state-of-the-art models, and furthermore, that our distant supervision method can be used to substantially reduce the amount of human-curated data required to train QuReTeC. We incorporate QuReTeC in a multi-turn, multi-stage passage retrieval architecture and demonstrate its effectiveness on the TREC CAsT dataset.Comment: SIGIR 2020 full conference pape

NORMY: Non-Uniform History Modeling for Open Retrieval Conversational Question Answering

Open Retrieval Conversational Question Answering (OrConvQA) answers a question given a conversation as context and a document collection. A typical OrConvQA pipeline consists of three modules: a Retriever to retrieve relevant documents from the collection, a Reranker to rerank them given the question and the context, and a Reader to extract an answer span. The conversational turns can provide valuable context to answer the final query. State-of-the-art OrConvQA systems use the same history modeling for all three modules of the pipeline. We hypothesize this as suboptimal. Specifically, we argue that a broader context is needed in the first modules of the pipeline to not miss relevant documents, while a narrower context is needed in the last modules to identify the exact answer span. We propose NORMY, the first unsupervised non-uniform history modeling pipeline which generates the best conversational history for each module. We further propose a novel Retriever for NORMY, which employs keyphrase extraction on the conversation history, and leverages passages retrieved in previous turns as additional context. We also created a new dataset for OrConvQA, by expanding the doc2dial dataset. We implemented various state-of-the-art history modeling techniques and comprehensively evaluated them separately for each module of the pipeline on three datasets: OR-QUAC, our doc2dial extension, and ConvMix. Our extensive experiments show that NORMY outperforms the state-of-the-art in the individual modules and in the end-to-end system.Comment: Accepted for publication at IEEE ICSC 202