Applying Process Analysis to the Italian eGovernment Enterprise Architecture

We report our experiences gained when integrating process analysis activities into a regional gateway of the Italian eGov platform to promote real-time process monitoring within a Service Oriented Architecture. We exploit ProM, a state-of-the-art suite providing several analysis algorithms for business processes. First, we outline our technological integration efforts, focusing on the architectural changes and implementation strategies to make ProM tools available at runtime for monitoring the gateway. Next we improve an existing performance algorithm with a new approach to deal with invisible transitions when evaluating the synchronization times of complex nets. Finally, we introduce a methodology to transform high level process notations, like BPMN, to Petri Nets in order to enable the analysis techniques and convey back their results