The Management of Clinical Incidents in ICT Services Through Mobile Applications

Mobile environment has revolutionized the health field. This fact and the rise of mobile technology have led to improve processes of care. In this paper, we present a practical application of BSC (balance scorecard) for Management of clinical incidents in ICT services through mobile devices in health organization. The objective of building of system is to integrate with main system of organization, for management of critical incident in ICT department of hospital and health centre. To do this, we have analysed and evaluated of process to management of incident that allow us to show the management information of way practical and we have applicated a real case. Results suggest that the integration of Balanced Scorecard helps with decision-making tasks because they allow decreasing response times and improving company management. In conclusion, make users satisfaction grow, objective sought by health companie

Development of Expert System by using Logical Comparative Conclusion in the Function of Organizational Performance Improvement

The paper is created as the tendency of a group of authors, that with an integrative approach in the application of intelligent systems, by using analogy with some function in human body, to develop a model to improve organizational performance. The paper is based on two unique bases, of a representative number of data that reflect real business conditions and including a significant number of organizations. In order to achieve the set goals, several approaches were adopted, tools and methods, such as analytic hierarchy process (AHP) methodology, case base reasoning, artificial intelligence tools– expert systems, verification in real condition and other. As the key outcomes of the paper are obtained the fields that are critical to achieve the best organizational performance, and indicators for the development of expert systems whose functions, efficiency and effectiveness are verified in real conditions