1 research outputs found
Analysis of a GI/M/1 queue in a multi-phase service environment with disasters
In this paper, we study a single server GI/M/1 queue in a multi-phase service environment
with disasters, where the disasters occur only when the server is busy serving customers.
Whenever a disaster occurs in an operative service phase, all present customers are forced
to leave the system simultaneously, the server abandons the service and an exponential
repair time is set on. After the system is repaired, the server resumes his service and
moves to service phase i immediately with probability qi,i =
1,2,...,N. Using the matrix
analytic approach and semi-Markov process, we obtain the stationary queue length
distribution at both arrival and arbitrary epochs. After introducing tagged customers and
the concept of a cycle, we also derive the sojourn time distribution, the duration of a
cycle, and the length of the server’s working time in a service cycle. In addition,
numerical examples are presented to illustrate the impact of some critical model
parameters on performance measures