2,504 research outputs found
Social media analytics: a survey of techniques, tools and platforms
This paper is written for (social science) researchers seeking to analyze the wealth of social media now available. It presents a comprehensive review of software tools for social networking media, wikis, really simple syndication feeds, blogs, newsgroups, chat and news feeds. For completeness, it also includes introductions to social media scraping, storage, data cleaning and sentiment analysis. Although principally a review, the paper also provides a methodology and a critique of social media tools. Analyzing social media, in particular Twitter feeds for sentiment analysis, has become a major research and business activity due to the availability of web-based application programming interfaces (APIs) provided by Twitter, Facebook and News services. This has led to an ‘explosion’ of data services, software tools for scraping and analysis and social media analytics platforms. It is also a research area undergoing rapid change and evolution due to commercial pressures and the potential for using social media data for computational (social science) research. Using a simple taxonomy, this paper provides a review of leading software tools and how to use them to scrape, cleanse and analyze the spectrum of social media. In addition, it discussed the requirement of an experimental computational environment for social media research and presents as an illustration the system architecture of a social media (analytics) platform built by University College London. The principal contribution of this paper is to provide an overview (including code fragments) for scientists seeking to utilize social media scraping and analytics either in their research or business. The data retrieval techniques that are presented in this paper are valid at the time of writing this paper (June 2014), but they are subject to change since social media data scraping APIs are rapidly changing
Detecting and Tracking the Spread of Astroturf Memes in Microblog Streams
Online social media are complementing and in some cases replacing
person-to-person social interaction and redefining the diffusion of
information. In particular, microblogs have become crucial grounds on which
public relations, marketing, and political battles are fought. We introduce an
extensible framework that will enable the real-time analysis of meme diffusion
in social media by mining, visualizing, mapping, classifying, and modeling
massive streams of public microblogging events. We describe a Web service that
leverages this framework to track political memes in Twitter and help detect
astroturfing, smear campaigns, and other misinformation in the context of U.S.
political elections. We present some cases of abusive behaviors uncovered by
our service. Finally, we discuss promising preliminary results on the detection
of suspicious memes via supervised learning based on features extracted from
the topology of the diffusion networks, sentiment analysis, and crowdsourced
annotations
Multilingual Cross-domain Perspectives on Online Hate Speech
In this report, we present a study of eight corpora of online hate speech, by
demonstrating the NLP techniques that we used to collect and analyze the
jihadist, extremist, racist, and sexist content. Analysis of the multilingual
corpora shows that the different contexts share certain characteristics in
their hateful rhetoric. To expose the main features, we have focused on text
classification, text profiling, keyword and collocation extraction, along with
manual annotation and qualitative study.Comment: 24 page
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