An Integrative Model of Information Systems Use in Mandatory Environments

The volitional nature of IS use in organizations is shifting to contexts of mandatory adoption. This has prompted a need for IS researchers to reassess current predictive models of IS use. In this paper we present our work on a theoretical framework for predicting IS use in a mandatory adoption environment. Issues specific to mandatory environments are raised and discussed, and a new model for predicting end-user behavior is proposed. Methodological considerations for testing the model are discussed

Combining a Structuration Approach with a Behavioral-Based Model to Investigate ERP Usage

Enterprise resources planning systems (ERP), commercial software packages also known as integrated enterprise computing systems, can be viewed as currently one of the most challenging issues surrounding practitioners and researchers in the IS field. The ERP implementation is characterized by a long-term and complex process with high degree of interdependencies and a mandatory context for its users. Its consequences depend largely on the intensity and nature of its actual usage. This process can be analyzed under a structuration perspective, where the ongoing interaction between ERP and its users shape organizational changes and consequences over time. A synergy was sought combining in a single study the contribution of two distinct streams of thinking: the struturaction theory and the behavioral-based theories. The main objective of this paper is to provide a tool to investigate relevant factors affecting the ERP actual usage in organizations

Issues in Predicting and Explaining Usage Behaviors with the Technology Acceptance Model and the Theory of Planned Behavior When Usage Is Mandatory

Within certain industries there is an increasing prevalence toward computerizing work practices and mandating specific tasks performed using an Information System (IS). This trend is unlikely to diminish the need for stakeholders, involved in the implementation of an IS, to identify the determinants of successful use. Yet, to date, there is a paucity of research that has considered the issues specific to predicting and explaining user behavior in these situations. In this paper, we identify the relevant issues necessary for applying the technology acceptance model and the theory of planned behavior to the prediction and explanation of mandated IS usage, and we assess the value of these models to the task. The results of a longitudinal study conducted in a hospital setting are presented and we suggest the direction that future research might take

Beyond Routine: Symbolic Adoption, Extended Use, and Emergent Use of Complex Information Systems in the Mandatory Organizational Context

Organizational investments in complex information systems (CIS) have reached a record high. However, the underutilization of these expensive CIS prevents organizations from achieving the advertised return on investment. This study attempts to address this issue from the perspective of extended use and emergent use. Extended use concerns using more of the technology features, while emergent use concerns applying the technology in a novel manner to support task performance. To study uses that surpass routine use, a special focus is placed on the motivational factor that drives these behaviors. Drawing upon the insights from information system (IS) infusion, the IS continuance model, and the symbolic adoption theory, this paper proposes a research model for understanding extended and emergent use in mandatory organizational contexts. The model was examined in two large manufacturing firms that had implemented CIS for at least two years. The results suggest that perceived usefulness, satisfaction, and symbolic adoption influence extended use, and that perceived usefulness, symbolic adoption, and extended use affect emergent use. More importantly, the concept of symbolic adoption offers a theoretical explanation for extended and emergent use from the motivational point of view. Implications for theory and practice are also discussed

Explaining Employees Extended Use of Complex Information Systems

Investments in complex information systems by organizations reached a record high of U.S.$26.7 billion in 2004. Yet, organizations seldom use these systems to the fullest extent and attain the expected return on investment. This paper addresses the issue of system underutilization by investigating Extended Use, which refers to using more system features to support one\u27s tasks. Extended Use was examined in the nomological networks of the IS Continuance (ISC) Model and Technology Acceptance Model (TAM). A field survey was conducted in a large manufacturing firm that had successfully implemented a popular enterprise resource planning solution for more than 2 years. All paths in both ISC and TAM were statistically significant. A synthesized model was later proposed and examined in a post hoc analysis. The results indicate that the synthesized model, as compared to ISC and TAM, explained slightly higher variances in Extended Use, Perceived Usefulness (PU), and Satisfaction. Specifically, both Perceived Ease of Use (PEOU) and PU both affected Extended Use. Interestingly, Satisfaction has no direct impact on Extended Use in the presence of PU and PEOU. In contrast to most technology acceptance research, PEOU has a stronger behavioral impact than that of PU. This research provides a framework that explains Extended Use and is one of the few studies that investigates IS use behavior that exceeds simple, shallow, and routine use