User resistance strategies and the problems of blanket prescriptions: a case study of resistance success

There is a growing body of research on resistance in IS projects, a good deal of which focuses on strategies for overcoming resistance. However, within this strand of research, it appears that there is a ‘blanket prescription’ approach that does not account for diversity in resistance reasoning. We offer a qualitative study of the response of diverse actors to a pilot of a custom developed client tracking information system, which brought about diverse covert and overt resistance activities. This empirical research is used to explore the heterogeneous user and how such a ‘blanket prescription’ to avert organisational-wide resistance went wrong and how resistance succeeded. This paper aims to contribute to the body of existing literature on IS user resistance by emphasizing the injurious continuous error of excluding such constructs as the heterogeneous user within user resistance research

Why We Don’t Block 3rd Party Trackers: An Attributional Theory Perspective

Research on online consumer privacy typically relies on the trust-risk framework to explain users’ reactions to perceived privacy threats. However, little is known about such reactions in the context of third party tracking, where there is no explicitly defined agent to be trusted. In this research-in-progress, we propose an that in these situations users rely to the their attributional styles to shape their future actions. We present a model that predicts behavioral intentions based on traditional protection motivation theory and complements it with the construct of attributional style

Examining Technology Resistance: A Cognitive Load Perspective

Technology adoption has been studied through two perspectives – of acceptance and of resistance. While acceptance has been sufficiently researched, resistance is understudied resulting in a less comprehensive understanding of technology adoption. This study examines technology resistance within the framework of task-technology interaction. Task-technology interaction has been defined based on the level of task-technology integration which has led to the identification of two types of interaction: intrinsic and extrinsic tasks to the technology. Within this framework, the study adopts cognitive load perspective to argue that introduction of a technology generates cognitive load by challenging the status quo of required working memory to perform the task which results in the technology resistance. The study further argues that level and influence of cognitive load on resistance are higher in extrinsic tasks compared to intrinsic tasks to the technology. Keywords Technology resistance, technology adoption, intrinsic and extrinsic task, cognitive loa

Adjusting to Mandatory Information Systems: Understanding Individual Adaptation to ERP Systems

Realising the benefits from information technology depends on how the systems are actually used. Although previous information systems (IS) research provides useful models for understanding individual acceptance, there is a limited understanding of the underlying adaptive process related to IS use, particularly in a mandatory context. This study argues that adaptation is a socially constructed process. Informed by the conceptual elements of coping theory, this study proposes an examination of the adaptive behaviours of enterprise resource planning (ERP) systems users. The fieldwork will be conducted in three organisations – one private, one public and one multinational – operating in Thailand. The multiple-case study design allows the scrutiny of contrasting patterns in the data. By taking an interpretive grounded theory approach, this study aims at producing an emergent and substantive theory that explains both the adaptive process and the complex interplay of individual and contextual factors that influences adaptive behaviours over time

Developing Change Management Aspects Of ERP Implementation Process Models

ERP systems implementation projects continue to be troubled by failures for which user resistance has constantly been identified as the main reason. Whilst existing IS research has provided a good understanding of why ERP implementations trigger user resistance, there is less guidance offered to those seeking to successfully negotiate user resistance during the ERP implementation process. This paper provides a conceptual framework designed to provide project managers with a change management approach to ERP implementation. Specifically, the paper provides the basis for applying change management concepts and tools within the specific context of a technically-driven enterprise-wide implementation process. By integrating concepts from two distinct disciplines (IS and organisational behaviour) into a coherent framework, this paper aims to refine existing models of ERP implementation

A General Theory of Technology Adoption: Decoding TAM from a User Value Perspective

The technology acceptance model (TAM) is widely recognized as one of the more influential information systems (IS) theories and a practical and parsimonious framework for IT adoption. However, TAM is not without its limitation. Numerous incremental additions in TAM due to easy publication possibilities have made the model unwieldly and theoretically impoverished (Bagozzi, 2007). As a result, TAM, even after years of development is able to explain only 30-40% of the variance in the dependent variables (Lee and Kozar, 2003; Venkatesh, Thong and Xu, 2012). In this study we suggest that using the value perspective in technology adoption can overcome the above limitations. The value perspective leads us to propose a General Theory of Technology Adoption (GTTA). This first version of GTTA addresses the limitations of direct and mediating variables in core and extended TAM used for explaining the behavioral intention of users to use a technology

An Exploratory Study of the Faculty Influences on Student\u27s Attitudes and Learning Using the Collaborative Software Sharepoint Services

The research focuses on the impacts of using collaborative software in student project teams. Specifically, an exploratory study of students’ perceptions of learning and attitudes and the impact of faculty actions when using Microsoft’s SharePoint Services to facilitate student intra-team collaboration is examined. The research objective is to identify meaningful correlations between variables measuring students’ attitudes and affective behaviors regarding SharePoint and actions controllable by faculty supporting the use of SharePoint. Students enrolled in a required, core business course that made significant use of student teams supported by SharePoint participated in the web-based questionnaire. The significant correlations among the measures developed using this data indicate that faculty action supporting the use of collaborative software may influence student learning directly as well as indirectly through students’ attitudes and intentions to use the software. These empirical results also indicate that social cognitive theory may well provide a theoretical foundation for future research

UNDERSTANDING AND ADDRESSING USER RESISTANCE TO IS IMPLEMENTATION IN A LEAN CONTEXT

One of the key success factors for the implementation of „Lean‟ concepts is the successful introduction of Information Systems (IS). However, a number of negative outcomes resulting from the implementation of Lean (and its corresponding IS) can lead to strong user resistance to Lean implementation. Using a case study approach supported by interviews with different user groups, this study investigates typical types of user resistance together with strategies for overcoming these resistances. Drawing from prior research on IS and Lean resistance the preliminary findings suggest that Lean IS implementation is not very different from other IS implementations, confirming prior research in this area. However, it also contributes new findings. First, the results showed that information transparency may play an important role in two ways, both as a trigger for user resistance and as a strategy to overcome user resistance. It therefore balances negative and positive effects of user resistance. Second, we found that the order of implementation may have a more significant impact on implementation success than suggested in prior literature

Resist, comply or workaround? An examination of different facets of user engagement with information systems

This paper provides a summary of studies of user resistance to Information Technology (IT) and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorizations of resistance have largely failed to address the relationships between the motivations for divergences from procedure and the associated workaround activity. This paper develops a composite model of resistance/workaround derived from two case study sites. We find four key antecedent conditions derived from both positive and negative resistance rationales and identify associations and links to various resultant workaround behaviours and provide supporting Chains of Evidence from two case studies