On Engineering Support for Business Process Modelling and Redesign

Currently, there is an enormous (research) interest in business process redesign (BPR). Several management-oriented approaches have been proposed showing how to make BPR work. However, detailed descriptions of empirical experience are few. Consistent engineering methodologies to aid and guide a BPR-practitioner are currently emerging. Often, these methodologies are claimed to be developed for business process modelling, but stem directly from information system design cultures. We consider an engineering methodology for BPR to consist of modelling concepts, their representation, computerized tools and methods, and pragmatic skills and guidelines for off-line modelling, communicating, analyzing, (re)designing\ud business processes. The modelling concepts form the architectural basis of such an engineering methodology. Therefore, the choice, understanding and precise definition of these concepts determine the productivity and effectiveness of modelling tasks within a BPR project. The\ud current paper contributes to engineering support for BPR. We work out general issues that play a role in the development of engineering support for BPR. Furthermore, we introduce an architectural framework for business process modelling and redesign. This framework consists of a coherent set of modelling concepts and techniques on how to use them. The framework enables the modelling of both the structural and dynamic characteristics of business processes. We illustrate its applicability by modelling a case from service industry. Moreover, the architectural framework supports abstraction and refinement techniques. The use of these techniques for a BPR trajectory are discussed

A Case Study Of E-Supply Chain & Business Process Reengineering Of A Semiconductor Company In Malaysia

Penglibatan e-perniagaan dalam rantaian bekalan telah mewujudkan e-rantaian bekalan yang baru (e-SC) di firma-firma tempatan dan global. Due to globalization and advancement in information technology (IT), companies adopt best practices in e-business and supply chain management to be globally competitive as both are realities and prospects in 21st century

AN APPROACH FOR THE DEVELOPMENT OF COMPUTER BASED BEST PRACTICE DELIVERY MECHANISMS FOR SMALL AND MEDIUM SIZED MANUFACTURING ENTERPRISES

Changes in the competitive environment have strongly influenced manufacturing companies to adopt and develop best practice. Best practice is usually imported into companies using the services of consultancy organisations. The use of consultancy services does not guarantee success however, and inadequate results have been obtained by practitioners who have engaged in client-consultant relationships. The inadequacy of these results may be explained by the installation of pre-defined solutions by consultants as opposed to the adaptation and implementation of solutions to meet the specific requirements of practitioners. Tills may in part be explained by a lack of understanding of 'best practice'. Tills work presented in this thesis investigated the feasibility of computer based mechanisms for intervention in small and medium sized enterprises (SMEs) for the delivery of best practice. The research was undertaken using a prototyping approach. Three prototype computer based tools (CBTs) were developed by the author and tested by practitioners. The prototypes were designed based on a set of objectives and a framework of features which was developed. These frameworks were constructed from a synthesis of the research findings which included a study of best practice, the identification of characteristics of types of intervention, the identification of SME characteristics, and inhibitors of change in SMEs. The research has indicated that an approach using computer based tools is appropriate for intervention in SMEs and for adapting best practice to meet specific requirements. A structured project management approach is required with identifiable goals and benefits. An exploratory learning environment should be used to deliver complex best practice concepts and to support the goal oriented approach. Tools and techniques provided by the CBT enable the achievement of methodological tasks and facilitate experimentation and learning. The approach should not prescribe solutions, but should provide information through computer generated analyses to support decision making. The research suggests that the proposed approach may support a workbook based methodology, or may encapsulate a process methodology. The originality of this work is in the provision of a definition of best practice, an explanation of the deficiencies of existing mechanisms for the transfer of best practice to SMEs, and the specification of the features required by a new computer-based approach. Tills provides new knowledge for the field of production and operations management

Business Process Innovation using the Process Innovation Laboratory

Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of enterprise systems will increasingly be driven by business process models. Consequently process modeling and improvement will become vital for business process innovation (BPI) in future organizations. There is a significant body of knowledge on various aspect of process innovation, e.g. on conceptual modeling, business processes, supply chains and enterprise systems. Still an overall comprehensive and consistent theoretical framework with guidelines for practical applications has not been identified. The aim of this paper is to establish a conceptual framework for business process innovation in the supply chain based on advanced enterprise systems. The main approach to business process innovation in this context is to create a new methodology for exploring process models and patterns of applications. The paper thus presents a new concept for business process innovation called the process innovation laboratory a.k.a. the Ð-Lab. The Ð-Lab is a comprehensive framework for BPI using advanced enterprise systems. The Ð-Lab is a collaborative workspace for experimenting with process models and an explorative approach to study integrated modeling in a controlled environment. The Ð-Lab facilitates innovation by using an integrated action learning approach to process modeling including contemporary technological, organizational and business perspectivesNo; keywords

Critical Management Issues for Implementing RFID in Supply Chain Management

The benefits of radio frequency identification (RFID) technology in the supply chain are fairly compelling. It has the potential to revolutionise the efficiency, accuracy and security of the supply chain with significant impact on overall profitability. A number of companies are actively involved in testing and adopting this technology. It is estimated that the market for RFID products and services will increase significantly in the next few years. Despite this trend, there are major impediments to RFID adoption in supply chain. While RFID systems have been around for several decades, the technology for supply chain management is still emerging. We describe many of the challenges, setbacks and barriers facing RFID implementations in supply chains, discuss the critical issues for management and offer some suggestions. In the process, we take an in-depth look at cost, technology, standards, privacy and security and business process reengineering related issues surrounding RFID technology in supply chains