Development Issues of Healthcare Robots : Compassionate Communication for Older Adults with Dementia

Although progress is being made in affective computing, issues remain in enabling the effective expression of compassionate communication by healthcare robots. Identifying, describing and reconciling these concerns are important in order to provide quality contemporary healthcare for older adults with dementia. The purpose of this case study was to explore the development issues of healthcare robots in expressing compassionate communication for older adults with dementia. An exploratory descriptive case study was conducted with the Pepper robot and older adults with dementia using high-tech digital cameras to document significant communication proceedings that occurred during the activities. Data were collected in December 2020. The application program for an intentional conversation using Pepper was jointly developed by Tanioka’s team and the Xing Company, allowing Pepper’s words and head movements to be remotely controlled. The analysis of the results revealed four development issues, namely, (1) accurate sensing behavior for “listening” to voices appropriately and accurately interacting with subjects; (2) inefficiency in “listening” and “gaze” activities; (3) fidelity of behavioral responses; and (4) deficiency in natural language processing AI development, i.e., the ability to respond actively to situations that were not pre-programmed by the developer. Conversational engagements between the Pepper robot and patients with dementia illustrated a practical usage of technologies with artificial intelligence and natural language processing. The development issues found in this study require reconciliation in order to enhance the potential for healthcare robot engagement in compassionate communication in the care of older adults with dementia

An Architecture for Telenoid Robot as Empathic Conversational Android Companion for Elderly People

In Human-Humanoid Interaction (HHI), empathy is the crucial key in order to overcome the current limitations of social robots. In facts, a principal defining characteristic of human social behaviour is empathy. The present paper presents a robotic architecture for an android robot as a basis for natural empathic humanandroid interaction. We start from the hypothesis that the robots, in order to become personal companions need to know how to empathic interact with human beings. To validate our research, we have used the proposed system with the minimalistic humanoid robot Telenoid. We have conducted human-robot interactions test with elderly people with no prior interaction experience with robot. During the experiment, elderly persons engaged a stimulated conversation with the humanoid robot. Our goal is to overcome the state of loneliness of elderly people using this minimalistic humanoid robot capable to exhibit a dialogue similar to what usually happens in real life between human beings. The experimental results have shown a humanoid robotic system capable to exhibit a natural and empathic interaction and conversation with a human user