An Application of Computational Collective Intelligence to Governance and Policy Modelling 1

Abstract. The spread of social media provides a great opportunity to enhance the transparency, participation and collaboration in modern democracies. Since nothing is perfect, a best practice engineering approach can be used to continuously monitor processes and operations that are applied in increasing the participation of people and improving public service provision. This paper outlines some basic concept of our initiative called “Knowledge Management Tools for Quality of Experience Evaluation and Policy Modeling-KNOWN ” that aims at the modelling and analysis of data collected from social media and other online sources. The purpose is to provide quantitative information and feedbacks regarding the quality of open government and public service provision. 1. Motivatio