Factor influencing consumer satisfaction of electronic payment system on mass rapid transit feeder bus

Smart card technology is being implemented in many country around the world as a substitute for cash transaction for example the implementation of electronic payment system on MRT feeder bus in Malaysia. In February 2019, Rapid Bus Sdn Bhd have responsible for introducing e-payment system for all MRT feeder bus across all the 57 routes. The development of e-payment system is an effort to support the cashless payment system with the government aspiration to increase the efficiency of the national payment system. But the system are started have problem rising from human error because of invalid of the card and also minor problem in the system that resulting error. However, the aim of this study is to identify factor influencing consumer satisfaction of electronic payment system that have been developed on MRT feeder bus. A total of 180 sets of questionnaires were distributed to MRT feeder bus users at 4 MRT station namely MRT Kajang, MRT Maluri, MRT Muzium Negara and MRT Sungai Buloh. It was found that there are several issues regarding this system that can be identified that effect on the consumer satisfaction of e-payment system. One of the issues is the electronic payments are often unable to read consumer smart card, resulting in disrupted service of buses and impacting the quality of services on MRT feeder bus. By using the Pearson correlation coefficient analysis, the consumer trustworthiness on e-pay reliability was a factor that influence consumer satisfaction in MRT feeder bus with a P-value of 0.638. So, it is a positive significant between e-pay reliability with the consumer satisfaction. Consumer feel that with the new system has made transactions become easier and faster. Consumer find that their trips are more organized and the system was user-friendly. To improve the electronic payment system on the MRT feeder bus, there is several suggestion such as maintaining the e-payment system, develop contactless system (RFID) and also provide mobile payment application for better service in future

Developing a model for tourism smart card and evaluating its effect on tourism services

Nowadays, the use of information technology in the tourism industry has increased the service quality and reduced its prices for tourists. Also, the necessity of developing an integrated network of tourism services is significantly visible. It can play a major role in generating revenue for tourism companies, as well as job creation, sustainable development, and positive environmental effects. The main purpose of this study is to develop a model for tourism smart card (TSC) and evaluate its effects on tourism services. Accommodation, transportation, catering, and purchasing are considered major tourism services. The results show that TSC can improve all four tourism services. Finally, a model is developed by structural equation modeling, and all indices show a good fit for the model. It should be mentioned that in the case of implementation and use of TSCs, tourists and tourism-related organization will be affected. This system can change the main needs of tourists, as it brings valuable services to tourists in sectors such as transportation, accommodation, restaurants, recreational centers, travel insurance. On the other hand, it is effective in revenue generation, an organization of tourism firms, skilled staff training, advertising and earnings for the organization and creation of an accurate database of customers

A framework for implementation of smart card technology in public healthcare

The proliferation of information and communication technology (ICT) in numerous public administration sectors has accelerated the transition of government departments from traditional work into work that is highly dependent on ICT. Smart Card Technology (SCT) has intrinsic benefits for a range of industries, including telecommunications, finance, transportation and the public sector in the areas of security, authentication and multi-application capabilities. Medical mistakes still occur often in public healthcare, which results in poor service. As a result, manual file systems cannot be depended upon or used and prescription errors resulting from misinformation or inconsistency regarding the dosage, allergies and interactions must be resolved. This study seeks to develop a framework for implementing SCT in public healthcare. The key factors for the application of SCT were enhanced in this study by using a conceptual framework based on the Healthcare Unified Theory of Acceptance of User Technology Model (HUTAUT) (2018), DeLone and McLean IS Success Model (2003) and Diffusion of Innovation theory (DOI) (2003). To achieve its goals, the study adopted a quantitative research methodology. Respondents were selected using the convenience sample technique. In the Steve Biko Academic Hospital, Tshwane District Hospital, Kalafong Tertiary Hospital and Pretoria West District Hospital in South Africa's Gauteng area, 406 provided healthcare professionals self-administered questionnaires. Statistical Package for Social Sciences (SPSS) version 26 was used for data analysis, and both descriptive and inferential statistics were applied in this study. It was decided to validate both the model and the instrument using exploratory factor analysis (EFA). Moreover, structural equation modelling (SEM) and confirmatory factor analysis (CFA) was applied. The quantitative study's findings identified several elements that must be considered when making decisions for SCT to be implemented in South African public hospitals. Seven hypotheses were found to be supported by the investigation, including those covering behavioural intention (H5), system use (H8), information quality (H9), communication (H12), compatibility (H13) and trialability (H14). The performance expectancy hypothesis (H2), on the other hand, was not supported because of its low reliability. Five hypotheses, however, that dealt with effort expectancy (H1), social impact (H3), facilitating conditions (H4), user pleasure (H7) and user attitude (H6) were not, for this rationale, validated in this study. These results indicated that the Department of Health and other stakeholders' choice to apply SCT in public healthcare is significantly influenced by behavioural intention, system quality, system use, information quality, compatibility, communication and trialability. This study explores SCT’s potential application in public healthcare. In addition, the Department of Health should increase the usage of SCT in public hospitals throughout all provinces where healthcare reforms are urgently required. This could be addressed by healthcare professionals within public healthcare by using elements for the implementation of SCT acquired from the study. The study intends to assist with the implementation of smart card technology, which would increase and improve the standard of healthcare service delivery in South African public hospitals.School of ComputingPh. D. (Information Systems