User Experience: Buzzword or New Paradigm?

International audienceThis paper explores User Experience, a rather novel and popular view on human-computer interaction, through an extensive review of the literature. After introducing its polysemous nature, this paper describes the origins of User Experience, its scope, components and various definitions. Then, User Experience methods are surveyed, distinguishing processes, frameworks, and specific methods. The conclusion identifies a set of issues about the needs for increased User Experience maturity