3 research outputs found
Electronic participation with a special reference to social media - a literature review
As a consequence of the interdisciplinary nature of Electronic Partici-pation (e-Participation), current research on the field is fragmented and scattered. The exciting blurry boundaries and the immature identity of the field are making difficult the understanding of the main domain themes being investigated, in par-ticular for “neophytes” researchers. In practice, several e-Participation initiatives often attract a wide audience but face serious limitations regarding involvement of those who attract. Recently, the potential of using social media to address cit-izens’ involvement deficit has been subject of academic debate. By consulting 44 e-Participation papers, considered highly relevant to the aforementioned chal-lenges, this paper produces a general overview of e-Participation research, par-ticularly through social media. The findings show that the e-Participation field still faces the challenge of identity and strive for gaining wider recognition as an independent research area. Concerning e-Participation through social media which seems to be partly overlooked in the field research, the politicians-citizen’s interaction has dominated scholars' attention and the adoption of such initiatives sponsored and driven by governments are rarely examine. Based on the findings, several research suggestions, which could play a significant contribution to advance future e-Participation research, are proposed
Χρήση μοντέλων υπηρεσιών τεχνολογιών σημασιολογικού ιστού και web 2.0 με σκοπό τη βελτίωση ηλεκτρονικών πλατφόρμων παροχής υπηρεσιών: εφαρμογή σε πλατφόρμες ηλεκτρονικής διακυβέρνησης
Διπλωματική εργασία--Πανεπιστήμιο Μακεδονίας, Θεσσαλονίκη, 2009.ΔΙΠ ΠΛΗΡ/1
Electronic participation through social media citizens' acceptance factors at local government level
Tese de Doutoramento em Information System and TechnologyMuitas das iniciativas de Participação Eletrónica (e-Participação) − vistas neste estudo como o
uso das Tecnologias de Informação e Comunicação (TIC) para facilitar a participação do cidadão
no processo de tomada de decisão política −, não têm conseguido alcançar o sucesso esperado
no que concerne ao nível de envolvimento do cidadão atingido. Esta falta de envolvimento é
particularmente evidente nas iniciativas lideradas e disponibilizadas pelos governos (iniciativas
governamentais de e-Participação). Embora o rápido crescimento das redes sociais,
especialmente do Facebook, seja apontado como um meio promissor para fomentar e melhorar
o nível de participação do cidadão, o problema do baixo nível de aceitação e de envolvimento do
cidadão em iniciativas de e-participação persiste. Importa, pois, compreender, conceptualizar e
teorizar sobre os fatores que afetam o nível de aceitação evidenciado pelo cidadão em relação
a esse tipo de iniciativas. Assim, é finalidade deste estudo investigar os fatores relevantes que
influenciam a intenção dos cidadãos de aceitarem e de se envolverem nas iniciativas
governamentais de e-Participação disponibilizadas através do Facebook, baseando-se na Teoria
do Comportamento Planeado (Theory of Planned Behavior (TPB)), devidamente estendida pela
incorporação de um conjunto de fatores relevantes que emergiram da literatura relevante.
Os resultados quantitativos de um questionário respondido por 400 cidadãos Jordanos,
mostram que a atitude do cidadão (citizen attitude (ATT)), a eficácia de participação (participation
efficacy (PE)), e o controlo comportamental percecionado (perceived behavioral control (PBC))
afetam direta e positivamente a intenção de participação do cidadão. Por sua vez, a atitude do
cidadão é determinada pela eficácia de participação (participation efficacy (PE)), utilidade
percecionada e compatibilidade do Facebook (perceived usefullness (PU) e compatibility
(COMP)), e valor percecionado do envolvimento do cidadão nas iniciativas governamentais de e-
Participação (perceived value (PV)). Contrariamente, nem as normas sociais (social norms (SN))
nem a confiança do cidadão no Facebook (citizen’s trust in Facebook (CT_FB)) têm impacto
significativo na intenção e atitude do cidadão. Adicionalmente, o valor percecionado (perceived
value (PV)) é influenciado pela perceção de facilidade de utilização do Facebook (perceived ease
of use (PEOU)) e pela confiança dos cidadãos no governo (citizen’s trust in government (CT_GOV)). O estudo mostra ainda que os cidadãos Jordanos apresentam uma atitude positiva
em relação ao envolvimento em iniciativas governamentais de e participação disponibilizadas
através do Facebook mas apresentam uma intenção moderada de participar em tais iniciativas.
Por ser um dos poucos trabalhos conhecidos focado no estudo da intenção dos cidadãos de
aceitarem e de se envolverem em iniciativas governamentais de e-Participação disponibilizadas
através das redes sociais, o estudo aqui descrito aporta contribuições relevantes para o
desenvolvimento do conhecimento teórico e prático no domínio da participação eletrónica.Electronic Participation (e-Participation) initiatives, seen as the use of information and
communication technologies (ICT) for facilitating citizen participation in the process of policy
decision-making, have often had a limited success of citizens' engagement, particularly those
initiatives sponsored by governments (government-led e-Participation initiatives). While the rapid
growth of using social media networks, specifically Facebook, represented a new promising
venue for enhancing citizens’ participation, the problem of low-level citizens’ acceptance and
engagement remains. Hence, conceptual clarity on what factors affect citizens’ acceptance of
such initiatives are yet to be theorized. This study aims at investigating relevant factors that
influence citizens’ intention to accept and to engage in government-led e-Participation initiatives
through Facebook, based on extended Theory of Planned Behavior (TPB) through the
incorporation of a set of factors that emerged from relevant literature.
Using data from a survey of 400 Jordanian citizens, the quantitative results proved that citizen
attitude (ATT), participation efficacy (PE), and perceived behavioral control (PBC) directly and
positively affect citizen’s intention to participate. Citizen attitude, in turn, is determined by
participation efficacy (PE), perceived usefulness and compatibility of Facebook (PU and COMP),
and perceived value of citizen’s involvement in government-led e-Participation initiatives (PV).
However, neither social norms (SN) nor citizen’s trust in Facebook (CT_FB) have significant
impact over citizen intention or attitude. Further, perceived value (PV) is influenced by perceived
ease of use of Facebook (PEOU), and citizen’s trust in government (CT_GOV). Additionally, the
study found that Jordanian citizens uphold relatively high positive attitude toward engaging in
government-led e-Participation initiatives through Facebook but they have a moderate intention
to participate in those initiatives.
As the present work is one of very few studies addressing citizens’ intention to accept and to
engage in e-Participation initiatives through social media in government context, the study
provides important implications for theory and practice