A contingency approach to quality systems implementation

This paper describes a framework for the implementation of quality systems. It is argued that there is no one best way to implement quality systems valid for all situations. Following Galbraith, a contingency approach is presented that enables the reader to select the optimal implementation strategy for a particular situation. The approach is based on well-established organization theory and validated by the experiences of senior quality consultants.Project Management;Uncertainty;Quality;implementation;organization and management