A practical approach for redesigning system engineering processes

This paper describes the methodology of applying Business Process Reengineering and Total Quality Management principles to a model a telecommunications service and infrastructure provider company. By applying these principles to existing processes this paper aims to provide redefined and reengineered processes for consideration of implementation into the company's business model. The processes that this paper is focusing on are purely engineering based processes and as such, do not represent, change or consider processes outside of the engineering department. The overall aim of this paper is to demonstrate a typical use of methodology and ICT tools that can be used for training students in the improvement of engineering processes and to enable them to design a more streamlined and productive work environment. © 2012 IEEE