Role of Process Alignment and End User Participation in Successful Implementation of E-Government Programs: Perspective of Different Stakeholders

In recent years, a number of developing countries have launched e-government programs, and several development agencies and governments have identified e-government implementation as a key policy priority. Driven by the success of a few projects in improving delivery of services to citizens and businesses, an increasing number of governments are making ICT investments in the public sector. Alignment of departmental processes in government and active participation of employee of government departments as well of participation and cooperation of government department’s users play vital role of success in such programs. Therefore, the major objective of the paper is to understand the role of process alignment and end user participation in success of e-government programs from the important stakeholders perspective; leaders, government departments as users, nodal IT agencies, and IT vendor organization. The research findings are based on survey carried out with 152 stakeholders in all categories through a questionnaire targeted in northern states in India

Whole of government critical success factors towards integrated E-government services: a preliminary review

Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase citizens’ satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services that suit with citizens’ needs. This initiative entails high commitment and collaboration from agencies, which can be achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of WoG towards the development of integrated E-government services. A preliminary review was conducted on previous studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding about WoG approach for integrated E-government services