EGovernance implementation model: Case study of the federal government agencies of Pakistan

Copyright @ 2013 EMCIS.This study examines the eGovernance potential to bring about structural changes in the way in which government agencies operate, interact and communicate internally and externally with its citizens. Public sector needs to adopt eGovernance that is focused on the citizen satisfaction. In many developed countries, the types and quality of public services provided by a Government to its citizens have evolved over time, due to their change in thinking regarding the role of Government, from being a traditional government to that of being a modern service provider. Thus, this study will focus on the complaint management information systems of the selected federal government agencies in Pakistan. Authors were able to derive the implementation model of eGovernance only after doing analysis of all of the data obtained from questionnaires, interviews and observations at the federal government level in Pakistan. Authors found that the overall outcome of the validation process indicated that the model is highly satisfactory to improve the overall eGovernance system to provide modern services to its citizens

A Framework to Analyze Data Governance of Swiss Population Registers

In June 2006 the Swiss Parliament adopted a new law on population registers' harmonization in order to simplify statistical data collection and data exchange from around 4'000 decentralized registers. Besides there are more than 2'000 administrative services delivered to Swiss citizens and businesses, of which hundreds could potentially use data from population registers. The law is rather vague about the implementation of this harmonization and even though many projects are currently being undertaken in this domain, most of them are quite technical. We believe there is a need for analysis tools and therefore in this paper we propose a conceptual framework to analyse data governance of these populations registers, with a strong focus on information requirements and identity management. In order to develop this framework we built on existing approaches to define its building blocks: data consumers, data sources, identity in a given context, requirements, and data sets.governance; data; identity; population registers; modelling; framework

Succeeding with Smart People Initiatives: Difficulties and Preconditions for Smart City Initiatives that Target Citizens

Smart City is a paradigm for the development of urban spaces through the implementation of state-of-the-art ICT. There are two main approaches when developing Smart Cities: top-down and bottom-up. Based on the bottom-up approach, the concepts of Smart People and Smart Communities have emerged as dimensions of the Smart City, advocating for the engagement of citizens in Smart People initiatives. The aim of this research is both to find the types of Smart People initiatives and to identify their difficulties and preconditions for success. However, such initiatives that aim to (1) leverage the citizens intellectually and (2) use citizens as a source of input for ideas and innovation, are understudied. Therefore, this research proposes a concentrated framework of Smart People initiatives from an extensive literature review. On one hand, this framework contributes with a common ground and vocabulary that facilitates the dialogue within and between practitioners and academia. On the other hand, the identification of difficulties and preconditions guides the academia and practitioners in how to successfully account for citizens in the Smart City. From the literature review and the conduct of case studies of five European cities, participation came out as the key difficulty across both types of Smart People initiatives and cases, closely followed by awareness, motivation and complexity

Gap Analysis Methodology for Identifying Future Ict Related eGovernment Research Topics – Case of “Ontology and Semantic Web” in the Context of eGovernment

Modern ICT enables governments all over the world to improve their operation in order to become more efficient and effective. Despite of all possible benefits of using modern ICT, governments still struggle with the problems of inefficiency of their operation. eGovernment is being discussed in many contexts. Expectations of research and implementation in this field were high. However, many investments have not met the visions and reached the maturity aimed at. What are the deficiencies of current developments in eGovernment? What is the role of research in advancing the field? In an European Commission - funded project, eGovRTD2020, eGovernment research is being investigated in terms of current state of play and future needs of eGovernment research based on visionary scenarios of governments using modern ICT in 2020 for their service provision and interaction with their constituency (citizens, companies, other governments, etc.). To understand the future needs of eGovernment research, a structured methodology of analyzing the gaps of current research in respect to the future needs has been developed. This paper presents the gap analysis methodology with the example of identified gap and future research theme “semantic web and ontology in the context of eGovernment”

How to Create an Innovation Accelerator

Too many policy failures are fundamentally failures of knowledge. This has become particularly apparent during the recent financial and economic crisis, which is questioning the validity of mainstream scholarly paradigms. We propose to pursue a multi-disciplinary approach and to establish new institutional settings which remove or reduce obstacles impeding efficient knowledge creation. We provided suggestions on (i) how to modernize and improve the academic publication system, and (ii) how to support scientific coordination, communication, and co-creation in large-scale multi-disciplinary projects. Both constitute important elements of what we envision to be a novel ICT infrastructure called "Innovation Accelerator" or "Knowledge Accelerator".Comment: 32 pages, Visioneer White Paper, see http://www.visioneer.ethz.c