Questions And Answers: Exploring Mobile User Needs

The users of mobile devices increasingly use networked services to address their information needs. Questions asked by mobile users are strongly influenced by context factors, such as location and user activity. However in research which has empirically documented the link between mobile information needs and context factors, information about expected answers is scant. Therefore, the goal of this study is to explore the context factors which influence the mobile information needs and the answers expected by mobile users. The results, are obtained by analysing information from paper diaries and digital diaries. This project involved a user study, comprising two different types of studies concerning a paper diary and a digital diary. The analysis of both the paper diary and the digital diary was conducted through grounded theory and taxonomy of information needs. our results indicate a relationship between mobile information needs and context factors and expected answers. Our study explored this relationship between mobile information needs and context factors, and provides a better understanding of the expected answers related to mobile information needs

Contextual queries and situated information needs for mobile users

The users of mobile devices increasingly use networked services to address their information needs. Questions asked by mobile users are strongly influenced by contextual factors such as location, conversation and activity. We report on a diary study performed to better understand mobile information needs. Participants’ diary entries are used as a basis for discussing the geographical and situational context in which mobile information behaviour occurs. The suitability of user queries to be answered by a portable knowledge collection and web search are also considered. We find that the type of questions recorded by participants varies across their locations, with differences between home, shopping and in-car contexts. These variations occur both in the query terms and in the form of desired answers. Both the location of queries and the participants’ activities affected participants’ questions. When information needs were affected by both location and activity, they tended to be strongly affected by both factors. The overall picture that emerges is one of multiple contextual influences interacting to shape mobile information needs. Mobile devices that attempt to adapt to users’ context will need to account for a rich variety of situational factors

Contextual queries express mobile information needs

The users of mobile devices increasingly use networked services to address their information needs. Questions asked by mobile users are strongly influenced by contextual factors such as location, conversation and activity. We report on a diary study performed to better understand mobile information needs. We find that the type of questions recorded by participants varies across their locations, with differences between home, shopping and in-car contexts. These variations occur both in the query terms and in the form of desired answers. Both the location of queries and the participants' activities affected participants' questions. When information needs were affected by both location and activity, they tended to be strongly affected by both factors. The overall picture that emerges is one of multiple contextual influences interacting to shape mobile information needs. Mobile devices that attempt to adapt to users' context will need to account for a rich variety of situational factors

Understanding Mobile Search Task Relevance and User Behaviour in Context

Improvements in mobile technologies have led to a dramatic change in how and when people access and use information, and is having a profound impact on how users address their daily information needs. Smart phones are rapidly becoming our main method of accessing information and are frequently used to perform `on-the-go' search tasks. As research into information retrieval continues to evolve, evaluating search behaviour in context is relatively new. Previous research has studied the effects of context through either self-reported diary studies or quantitative log analysis; however, neither approach is able to accurately capture context of use at the time of searching. In this study, we aim to gain a better understanding of task relevance and search behaviour via a task-based user study (n=31) employing a bespoke Android app. The app allowed us to accurately capture the user's context when completing tasks at different times of the day over the period of a week. Through analysis of the collected data, we gain a better understanding of how using smart phones on the go impacts search behaviour, search performance and task relevance and whether or not the actual context is an important factor.Comment: To appear in CHIIR 2019 in Glasgow, U

ICT-enabled self-determination, disability and young people

Research and practice about self-determination in the context of disability has centred on teaching skills and providing support to help people with impairments to be independent. However, limited research exists about the impact of Information and Communication Technologies, in particular social media and mobile devices, on the development of self-determination skills among people with disabilities. This paper presents the findings of a qualitative study which collected data from observations, a researcher diary, focus groups, individual interviews and data from social media. The focus of the study was on young people with vision impairments who were transitioning to university life. The study found that the participants developed self-determination skills by using and adapting collaborative and interactive online tools and mobile devices according to their transition needs. This finding expands the understanding of the implications of new technologies for young people with disabilities’ personal development and the enhancement of self-determination

ICT-enabled self-determination, disability and young people

Research and practice about self-determination in the context of disability has centred on teaching skills and providing support to help people with impairments to be independent. However, limited research exists about the impact of Information and Communication Technologies, in particular social media and mobile devices, on the development of self-determination skills among people with disabilities. This paper presents the findings of a qualitative study which collected data from observations, a researcher diary, focus groups, individual interviews and data from social media. The focus of the study was on young people with vision impairments who were transitioning to university life. The study found that the participants developed self-determination skills by using and adapting collaborative and interactive online tools and mobile devices according to their transition needs. This finding expands the understanding of the implications of new technologies for young people with disabilities’ personal development and the enhancement of self-determination

ICT-enabled self-determination, disability and young people

Research and practice about self-determination in the context of disability has centred on teaching skills and providing support to help people with impairments to be independent. However, limited research exists about the impact of Information and Communication Technologies, in particular social media and mobile devices, on the development of self-determination skills among people with disabilities. This paper presents the findings of a qualitative study which collected data from observations, a researcher diary, focus groups, individual interviews and data from social media. The focus of the study was on young people with vision impairments who were transitioning to university life. The study found that the participants developed self-determination skills by using and adapting collaborative and interactive online tools and mobile devices according to their transition needs. This finding expands the understanding of the implications of new technologies for young people with disabilities’ personal development and the enhancement of self-determination

Mobilizar: Capturing User Behavior with Mobile Digital Diaries

In this paper we present Mobilizar, a web-based mobile tool that facilitates the implementation and data collection of self-reported user behavior. Mobilizar was designed with both the researcher and the participant in mind. It provides investigators with a way to setup a new diary study in a matter of minutes and to electronically collect diary data from participants by using internet-enabled mobile devices. These devices promise to alleviate the burden of carrying a paper-and-pencil diary by instead using the participant’s own device. It also gives participants the flexibility to report their behavior in different ways such as making text, voice, or picture entries that fit their current situational constraints. In this paper, we describe the user interface design of Mobilizar and how it may be used to conduct diary studies with mobile devices

Theoretical perspectives on mobile language learning diaries and noticing for learners,teachers and researchers

This paper considers the issue of 'noticing' in second language acquisition, and argues for the potential of handheld devices to: (i) support language learners in noticing and recording noticed features 'on the spot', to help them develop their second language system; (ii) help language teachers better understand the specific difficulties of individuals or those from a particular language background; and (iii) facilitate data collection by applied linguistics researchers, which can be fed back into educational applications for language learning. We consider: theoretical perspectives drawn from the second language acquisition literature, relating these to the practice of writing language learning diaries; and the potential for learner modelling to facilitate recording and prompting noticing in mobile assisted language learning contexts. We then offer guidelines for developers of mobile language learning solutions to support the development of language awareness in learners

Keyword based categorisation of diary entries to support personal Internet content pre-caching on mobile devices

This paper presents a study into the effectiveness of our algorithm for automatic categorisation of real users' diary entries, as a first step towards personal Internet content pre-caching on mobile devices. The study reports an experiment comparing trial subjects allocations of 99 diary entries to those predicted by a keyword-based algorithm. While leaving considerable grounds for improvement, results are positive and show pave the way for supporting mobile services based on categorising users' diary entries