Developing and Evaluating Cognitive Architectures with Behavioural Tests

http://www.aaai.org/Press/Reports/Workshops/ws-07-04.phpWe present a methodology for developing and evaluating cognitive architectures based on behavioural tests and suitable optimisation algorithms. Behavioural tests are used to clarify those aspects of an architecture's implementation which are critical to that theory. By fitting the performance of the architecture to observed behaviour, values for the architecture's parameters can be automatically obtained, and information can be derived about how components of the architecture relate to performance. Finally, with an appropriate optimisation algorithm, different cognitive architectures can be evaluated, and their performances compared on multiple tasks.Peer reviewe

COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks

For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed and reliability of customer support for end users through automated ticket classification and answers selection for support representatives. Two machine learning and natural language processing techniques are demonstrated: one relying on feature engineering (COTA v1) and the other exploiting raw signals through deep learning architectures (COTA v2). COTA v1 employs a new approach that converts the multi-classification task into a ranking problem, demonstrating significantly better performance in the case of thousands of classes. For COTA v2, we propose an Encoder-Combiner-Decoder, a novel deep learning architecture that allows for heterogeneous input and output feature types and injection of prior knowledge through network architecture choices. This paper compares these models and their variants on the task of ticket classification and answer selection, showing model COTA v2 outperforms COTA v1, and analyzes their inner workings and shortcomings. Finally, an A/B test is conducted in a production setting validating the real-world impact of COTA in reducing issue resolution time by 10 percent without reducing customer satisfaction

Autonomic computing architecture for SCADA cyber security

Cognitive computing relates to intelligent computing platforms that are based on the disciplines of artificial intelligence, machine learning, and other innovative technologies. These technologies can be used to design systems that mimic the human brain to learn about their environment and can autonomously predict an impending anomalous situation. IBM first used the term ‘Autonomic Computing’ in 2001 to combat the looming complexity crisis (Ganek and Corbi, 2003). The concept has been inspired by the human biological autonomic system. An autonomic system is self-healing, self-regulating, self-optimising and self-protecting (Ganek and Corbi, 2003). Therefore, the system should be able to protect itself against both malicious attacks and unintended mistakes by the operator

Intensity-based image registration using multiple distributed agents

Image registration is the process of geometrically aligning images taken from different sensors, viewpoints or instances in time. It plays a key role in the detection of defects or anomalies for automated visual inspection. A multiagent distributed blackboard system has been developed for intensity-based image registration. The images are divided into segments and allocated to agents on separate processors, allowing parallel computation of a similarity metric that measures the degree of likeness between reference and sensed images after the application of a transform. The need for a dedicated control module is removed by coordination of agents via the blackboard. Tests show that additional agents increase speed, provided the communication capacity of the blackboard is not saturated. The success of the approach in achieving registration, despite significant misalignment of the original images, is demonstrated in the detection of manufacturing defects on screen-printed plastic bottles and printed circuit boards

Image and interpretation using artificial intelligence to read ancient Roman texts

The ink and stylus tablets discovered at the Roman Fort of Vindolanda are a unique resource for scholars of ancient history. However, the stylus tablets have proved particularly difficult to read. This paper describes a system that assists expert papyrologists in the interpretation of the Vindolanda writing tablets. A model-based approach is taken that relies on models of the written form of characters, and statistical modelling of language, to produce plausible interpretations of the documents. Fusion of the contributions from the language, character, and image feature models is achieved by utilizing the GRAVA agent architecture that uses Minimum Description Length as the basis for information fusion across semantic levels. A system is developed that reads in image data and outputs plausible interpretations of the Vindolanda tablets