Digital service analysis and design : the role of process modelling

Digital libraries are evolving from content-centric systems to person-centric systems. Emergent services are interactive and multidimensional, associated systems multi-tiered and distributed. A holistic perspective is essential to their effective analysis and design, for beyond technical considerations, there are complex social, economic, organisational, and ergonomic requirements and relationships to consider. Such a perspective cannot be gained without direct user involvement, yet evidence suggests that development teams may be failing to effectively engage with users, relying on requirements derived from anecdotal evidence or prior experience. In such instances, there is a risk that services might be well designed, but functionally useless. This paper highlights the role of process modelling in gaining such perspective. Process modelling challenges, approaches, and success factors are considered, discussed with reference to a recent evaluation of usability and usefulness of a UK National Health Service (NHS) digital library. Reflecting on lessons learnt, recommendations are made regarding appropriate process modelling approach and application

Human-centered design for advanced services: A multidimensional design methodology

Advanced services have caught the attention of industries and academics as a way to exploit new customer value propositions. However, the existing design methodologies for advanced services are limited to partially addressing one or some key design elements, hence causing confusion in practice. Moreover, human factors are not often addressed, even though the design for advanced services requires human-centered thinking. Aiming to advance the body of research, the current study aims to conceptually propose a multidimensional design methodology called DIMAND that captures the key design elements and their relations in a single-view structure in accordance with a human-centric approach. Specifically, DIMAND encapsulates the (i) life-cycle service design interrelated with other key design elements—(ii) stakeholder networks, (iii) new service development methods, and (iv) design skills—that must be considered to develop effective advanced service design. Based on a hybrid research design, DIMAND was conceptually developed through systematic reviews and structured analysis of existing design methodologies, as well as an elicitation of expert knowledge in the domain through the analytical hierarchy process (AHP). For validation, the average usability score of DIMAND as evaluated by 26 practitioners was 72.2, which falls into “excellence” on the simplified system usability scale (SUS), hence confirming its potential utility. As a result, DIMAND offers a novel and holistic guideline for design practitioners and engineers to obtain coherence in all the life-cycle design processes by simultaneously taking these key design elements and their relations into account, making the design of advanced services more practical

Living lab approach for developing massmarket IoT products and services

Internet of Things (IoT) has emerged as a central concept in both the industrial as in the academic world. In this context, Living Lab research has been shown as an effective means for the design, implementation, development, testing and validation of Internet of Things system’s pervasiveness. However, IoT products are not yet designed based on the needs of a larger, non-technical group of end-users. Therefore, in this paper we describe the AllThingsTalk Living Lab research track in which tangible end-user products are defined to be implemented on an online IoT platform. More specifically, by using both qualitative and quantitative methodologies (i.e., desk research, online survey, probe research and co-creation) and by selecting different types of users (i.e., based on Rogers’ adoption profiles) for these interaction moments, we were able to combine the input of these users to define tangible products that meet the needs of a heterogeneous group of end-users

The right expert at the right time and place: From expertise identification to expertise selection

We propose a unified and complete solution for expert finding in organizations, including not only expertise identification, but also expertise selection functionality. The latter two include the use of implicit and explicit preferences of users on meeting each other, as well as localization and planning as important auxiliary processes. We also propose a solution for privacy protection, which is urgently required in view of the huge amount of privacy sensitive data involved. Various parts are elaborated elsewhere, and we look forward to a realization and usage of the proposed system as a whole

Proceedings of the Designing interactive secure systems workshop (DISS 2012).

In recent years, the field of usable security has attracted researchers from HCI and Information Security, and led to a better understanding of the interplay between human factors and security mechanisms. Despite these advances, designing systems which are both secure in, and appropriate for, their contexts of use continues to frustrate both researchers and practitioners. One reason is a misunderstanding of the role that HCI can play in the design of secure systems. A number of eminent security researchers and practitioners continue to espouse the need to treat people as the weakest link, and encourage designers to build systems that Homer Simpson can use. Unfortunately, treating users as a problem can limit the opportunities for innovation when people are engaged as part of a solution. Similarly, while extreme characters (such as Homer) can be useful for envisaging different modes of interaction, when taken out of context they risk disenfranchising the very people the design is meant to support. Better understanding the relationship between human factors and the design of secure systems is an important step forward, but many design research challenges still remain. There is growing evidence that HCI design artefacts can be effective at supporting secure system design, and that some alignment exists between HCI, security, and software engineering activities. However, more is needed to understand how broader insights from the interactive system design and user experience communities might also find traction in secure design practice. For these insights to lead to design practice innovation, we also need usability and security evaluation activities that better support interaction design, together with software tools that augment, rather than hinder, these design processes. Last, but not least, we need to share experiences and anecdotes about designing usable and secure systems, and reflect on the different ways of performing and evaluating secure interaction design research. The objective of this workshop is to act as a forum for those interested in the design of interactive secure systems. By bringing together a like-minded community of researchers and practitioners, we hope to share knowledge gleaned from recent research, as well as experiences designing secure and usable systems in practice