A Theoretical Perspective on Meaningfulness of Work and the Success of Business Process Standardization Initiatives

Business Process Standardization (BPS) leads to organizational changes, which are often faced with employee resistance. To make BPS initiatives successful, the \u27human resource\u27 has to be taken into consideration and with it, the job process fulfilled by them, their needs, and their work environment. The objective of this research is to analyze the role of employees affected by BPS initiatives and their perceptions of their work they are doing as part of the processes to be standardized. Based on job characteristics theory and the work role fit concept, we develop a research model theorizing the role of these concepts for the acceptance of BPS initiatives. As main theoretical contribution, this research explains how employees\u27 attitudes toward their own work and the collaborations with others determine their (non-)openness towards BPS initiatives, while it will also guide managers in incorporating the \u27right\u27 people into a BPS project

A Literature-Based Analysis of People’s Roles in Business Process Management

A lot of organizations strive for process orientation to increase their performance. The change from func-tion orientation towards process orientation is a huge project which considers changes in organizational structures but also used information technologies. But many companies struggle by implementing and operating processes successfully. In the last years, culture has examined extensively to be one of the drivers for successful process management. In this context, people have been identified as an important factor for the success of process initiatives. Despite their relevance, only scarce research deals with people as a distinct and fundamental factor in process management as well as in the overall project to achieve process orientation. Goal of this paper is to analyze the different roles of people in process management. Therefore, a literature review is conducted to provide an overview of existing research