A Smart ChatBot for Specialist Domains

Artificial Intelligence application are becoming increasingly complex and sophisticated in order to shorten the gap between the users and digital systems. Nowadays, researchers and companies are making a big effort to develop new forms of interactions with a growing number and kinds of electronic devices, with a particular attention on the conversational interface, spoken or written. A chatbot is software that simulates and processes human conversations, allowing users to interact with digital devices as if they were communicating with a real person. In this paper we introduce a Chatbot for the cultural heritage domain [1], able to respond to a simple single-line query or to suggest users, as a digital assistants, by providing increasing levels of customisation through the collection and the processing of users’ conversations. © 2020, Springer Nature Switzerland AG