A Review of the Literature on the Empathy Construct Using Cluster Analysis

Empathy plays a central role in human behavior and is a key aspect of social functioning. The extensive research on the empathy construct in fields such as psychology, social work, and education has revealed many positive aspects of empathy. Through the use of cluster analysis, this research takes a new approach to reviewing the literature on empathy and objectively identifies groups of empathy research. Next, this study relates the information systems (IS) discipline’s focus on empathy research through the projection of IS empathy paragraphs into those clusters, and identifies areas of empathy research that are currently being largely overlooked by the IS field. The use of cluster analysis and projection for conducting a literature review provides researchers with a more objective approach for reviewing relevant literature

Understanding the Influence of Power and Perspective-Taking on Collaborative Decision-Making

Public engagement in collaborative natural resource management necessitates perspective taking, shared understanding, and collaboration. There is currently little understanding about how to reliably generate perspective-taking and collaboration, particularly in situations involving the unequal distribution of resources. Here we examine how using a computer-mediated scenario to simulate resource gain and loss influenced individual perspective-taking and behavior. Participants (n=180) were randomly assigned to each condition: high resources, low resources, lose resources, gain resources. Multilevel analysis revealed that losing resources decreased perspective-taking and collaboration. We discuss the theoretical and practical implications of this research for public engagement in environmental decisions

Writing Qualitative IS Literature Reviews—Guidelines for Synthesis, Interpretation, and Guidance of Research

The literature review is an established research genre in many academic disciplines, including the IS discipline. Although many scholars agree that systematic literature reviews should be rigorous, few instructional texts for compiling a solid literature review, at least with regard to the IS discipline, exist. In response to this shortage, in this tutorial, I provide practical guidance for both students and researchers in the IS community who want to methodologically conduct qualitative literature reviews. The tutorial differs from other instructional texts in two regards. First, in contrast to most textbooks, I cover not only searching and synthesizing the literature but also the challenging tasks of framing the literature review, interpreting research findings, and proposing research paths. Second, I draw on other texts that provide guidelines for writing literature reviews in the IS discipline but use many examples of published literature reviews. I use an integrated example of a literature review, which guides the reader through the overall process of compiling a literature review

User data spectrum theory: Collecting, interpreting, and implementing user data in organizations

Organizations interested in increasing their user experience (UX) capacity lack the tools they need to know how to do so. This dissertation addresses this challenge via three major research efforts: 1) the creation of User Data Spectrum theory and a User Data Spectrum survey for helping organizations better invest resources to grow their UX capacity, 2) a new UX method and model for organizations that want to capitalize on spoken words from end users called Rapid Meaningful Scenarios (RMS), and 3) a recommendation for UX education in response to the current ACM SIGCHI education Living Curriculum initiative. The User Data Spectrum work is based on 30 interviews and 110 survey responses from UX stakeholders across 120 companies. These data informed the theory as well as a factor analysis performed to identify the most relevant items in the User Data Spectrum survey. The Rapid Meaningful Scenarios methodology was developed based on iterative UX experience with a real-world organization and refined to aid UX professionals in creating structured results based on end users\u27 words. The UX education recommendation integrates experience with the HCI curriculum at Iowa State University and curriculum discussions within the SIGCHI community over the past 5 years. The overall contribution of this research is a set of tools that will enable UX professionals and organizations to better strategize how to increase their UX capacity