Data Augmentation for Spoken Language Understanding via Pretrained Models

The training of spoken language understanding (SLU) models often faces the problem of data scarcity. In this paper, we put forward a data augmentation method with pretrained language models to boost the variability and accuracy of generated utterances. Furthermore, we investigate and propose solutions to two previously overlooked scenarios of data scarcity in SLU: i) Rich-in-Ontology: ontology information with numerous valid dialogue acts are given; ii) Rich-in-Utterance: a large number of unlabelled utterances are available. Empirical results show that our method can produce synthetic training data that boosts the performance of language understanding models in various scenarios.Comment: 6 pages, 1 figur

M2H-GAN: A GAN-based Mapping from Machine to Human Transcripts for Speech Understanding

Deep learning is at the core of recent spoken language understanding (SLU) related tasks. More precisely, deep neural networks (DNNs) drastically increased the performances of SLU systems, and numerous architectures have been proposed. In the real-life context of theme identification of telephone conversations, it is common to hold both a human, manual (TRS) and an automatically transcribed (ASR) versions of the conversations. Nonetheless, and due to production constraints, only the ASR transcripts are considered to build automatic classifiers. TRS transcripts are only used to measure the performances of ASR systems. Moreover, the recent performances in term of classification accuracy, obtained by DNN related systems are close to the performances reached by humans, and it becomes difficult to further increase the performances by only considering the ASR transcripts. This paper proposes to distillates the TRS knowledge available during the training phase within the ASR representation, by using a new generative adversarial network called M2H-GAN to generate a TRS-like version of an ASR document, to improve the theme identification performances.Comment: Submitted at INTERSPEECH 201

Deep Cascade Multi-task Learning for Slot Filling in Online Shopping Assistant

Slot filling is a critical task in natural language understanding (NLU) for dialog systems. State-of-the-art approaches treat it as a sequence labeling problem and adopt such models as BiLSTM-CRF. While these models work relatively well on standard benchmark datasets, they face challenges in the context of E-commerce where the slot labels are more informative and carry richer expressions. In this work, inspired by the unique structure of E-commerce knowledge base, we propose a novel multi-task model with cascade and residual connections, which jointly learns segment tagging, named entity tagging and slot filling. Experiments show the effectiveness of the proposed cascade and residual structures. Our model has a 14.6% advantage in F1 score over the strong baseline methods on a new Chinese E-commerce shopping assistant dataset, while achieving competitive accuracies on a standard dataset. Furthermore, online test deployed on such dominant E-commerce platform shows 130% improvement on accuracy of understanding user utterances. Our model has already gone into production in the E-commerce platform.Comment: AAAI 201

Sequence Discriminative Training for Deep Learning based Acoustic Keyword Spotting

Speech recognition is a sequence prediction problem. Besides employing various deep learning approaches for framelevel classification, sequence-level discriminative training has been proved to be indispensable to achieve the state-of-the-art performance in large vocabulary continuous speech recognition (LVCSR). However, keyword spotting (KWS), as one of the most common speech recognition tasks, almost only benefits from frame-level deep learning due to the difficulty of getting competing sequence hypotheses. The few studies on sequence discriminative training for KWS are limited for fixed vocabulary or LVCSR based methods and have not been compared to the state-of-the-art deep learning based KWS approaches. In this paper, a sequence discriminative training framework is proposed for both fixed vocabulary and unrestricted acoustic KWS. Sequence discriminative training for both sequence-level generative and discriminative models are systematically investigated. By introducing word-independent phone lattices or non-keyword blank symbols to construct competing hypotheses, feasible and efficient sequence discriminative training approaches are proposed for acoustic KWS. Experiments showed that the proposed approaches obtained consistent and significant improvement in both fixed vocabulary and unrestricted KWS tasks, compared to previous frame-level deep learning based acoustic KWS methods.Comment: accepted by Speech Communication, 08/02/201

Sample-efficient Actor-Critic Reinforcement Learning with Supervised Data for Dialogue Management

Deep reinforcement learning (RL) methods have significant potential for dialogue policy optimisation. However, they suffer from a poor performance in the early stages of learning. This is especially problematic for on-line learning with real users. Two approaches are introduced to tackle this problem. Firstly, to speed up the learning process, two sample-efficient neural networks algorithms: trust region actor-critic with experience replay (TRACER) and episodic natural actor-critic with experience replay (eNACER) are presented. For TRACER, the trust region helps to control the learning step size and avoid catastrophic model changes. For eNACER, the natural gradient identifies the steepest ascent direction in policy space to speed up the convergence. Both models employ off-policy learning with experience replay to improve sample-efficiency. Secondly, to mitigate the cold start issue, a corpus of demonstration data is utilised to pre-train the models prior to on-line reinforcement learning. Combining these two approaches, we demonstrate a practical approach to learn deep RL-based dialogue policies and demonstrate their effectiveness in a task-oriented information seeking domain.Comment: Accepted as a long paper in SigDial 201

Mitigating the Impact of Speech Recognition Errors on Chatbot using Sequence-to-Sequence Model

We apply sequence-to-sequence model to mitigate the impact of speech recognition errors on open domain end-to-end dialog generation. We cast the task as a domain adaptation problem where ASR transcriptions and original text are in two different domains. In this paper, our proposed model includes two individual encoders for each domain data and make their hidden states similar to ensure the decoder predict the same dialog text. The method shows that the sequence-to-sequence model can learn the ASR transcriptions and original text pair having the same meaning and eliminate the speech recognition errors. Experimental results on Cornell movie dialog dataset demonstrate that the domain adaption system help the spoken dialog system generate more similar responses with the original text answers.Comment: Accepted at ASRU 201

Neural Approaches to Conversational AI

The present paper surveys neural approaches to conversational AI that have been developed in the last few years. We group conversational systems into three categories: (1) question answering agents, (2) task-oriented dialogue agents, and (3) chatbots. For each category, we present a review of state-of-the-art neural approaches, draw the connection between them and traditional approaches, and discuss the progress that has been made and challenges still being faced, using specific systems and models as case studies.Comment: Foundations and Trends in Information Retrieval (95 pages

A Scalable Neural Shortlisting-Reranking Approach for Large-Scale Domain Classification in Natural Language Understanding

Intelligent personal digital assistants (IPDAs), a popular real-life application with spoken language understanding capabilities, can cover potentially thousands of overlapping domains for natural language understanding, and the task of finding the best domain to handle an utterance becomes a challenging problem on a large scale. In this paper, we propose a set of efficient and scalable neural shortlisting-reranking models for large-scale domain classification in IPDAs. The shortlisting stage focuses on efficiently trimming all domains down to a list of k-best candidate domains, and the reranking stage performs a list-wise reranking of the initial k-best domains with additional contextual information. We show the effectiveness of our approach with extensive experiments on 1,500 IPDA domains.Comment: Accepted to NAACL 201

Speech-Based Visual Question Answering

This paper introduces speech-based visual question answering (VQA), the task of generating an answer given an image and a spoken question. Two methods are studied: an end-to-end, deep neural network that directly uses audio waveforms as input versus a pipelined approach that performs ASR (Automatic Speech Recognition) on the question, followed by text-based visual question answering. Furthermore, we investigate the robustness of both methods by injecting various levels of noise into the spoken question and find both methods to be tolerate noise at similar levels

Efficient Large-Scale Domain Classification with Personalized Attention

In this paper, we explore the task of mapping spoken language utterances to one of thousands of natural language understanding domains in intelligent personal digital assistants (IPDAs). This scenario is observed for many mainstream IPDAs in industry that allow third parties to develop thousands of new domains to augment built-in ones to rapidly increase domain coverage and overall IPDA capabilities. We propose a scalable neural model architecture with a shared encoder, a novel attention mechanism that incorporates personalization information and domain-specific classifiers that solves the problem efficiently. Our architecture is designed to efficiently accommodate new domains that appear in-between full model retraining cycles with a rapid bootstrapping mechanism two orders of magnitude faster than retraining. We account for practical constraints in real-time production systems, and design to minimize memory footprint and runtime latency. We demonstrate that incorporating personalization results in significantly more accurate domain classification in the setting with thousands of overlapping domains.Comment: Accepted to ACL 201