Heuristiken im Service Operations Management

This doctoral thesis deals with the application of operation research methods in practice. With two cooperation companies from the service sector (retailing and healthcare), three practice-relevant decision problems are jointly elicited and defined. Subsequently, the planning problems are transferred into mathematical problems and solved with the help of optimal and/or heuristic methods. The status quo of the companies could be significantly improved for all the problems dealt with.Diese Doktorarbeit beschäftigt sich mit der Anwendung von Operation Research Methoden in der Praxis. Mit zwei Kooperationsunternehmen aus dem Dienstleistungssektor (Einzelhandel und Gesundheitswesen) werden drei praxisrelevante Planungsprobleme gemeinsam eruiert und definiert. In weiterer Folge werden die Entscheidungsmodelle in mathematische Probleme transferiert und mit Hilfe von optimalen und/oder heuristischen Verfahren gelöst. Bei allen behandelten Problemstellungen konnte der bei den Unternehmen angetroffene Status Quo signifikant verbessert werden

Analysis of irregular three-dimensional packing problems in additive manufacturing: a new taxonomy and dataset

© 2018 Informa UK Limited, trading as Taylor & Francis Group. With most Additive Manufacturing (AM) technology variants, build processes take place inside an internal enclosed build container, referred to as a ‘build volume’. It has been demonstrated that the effectiveness with which this volume is filled with product geometries forms an important determinant of overall process efficiency in AM. For effective operations management, it is important to understand not only the problem faced, but also which methods have proved effective (or ineffective) for problems with these characteristics in the past. This research aims to facilitate this increased understanding. The build volume packing task can be formulated as a three-dimensional irregular packing (3DIP) problem, which is a combinatorial optimisation problem requiring the configuration of a set of arbitrary volumetric items. This paper reviews existing general cutting and packing taxonomies and provides a new specification which is more appropriate for classifying the problems encountered in AM. This comprises a clear-cut problem definition, a set of precise categorisation criteria for objectives and problem instances, and a simple notation. Furthermore, the paper establishes an improved terminology with terms that are familiar to, but not limited to, researchers and practitioners in the field of AM. Finally, this paper describes a new dataset to be used in the evaluation of existing and proposed computational solution methods for 3DIP problems encountered in AM and discusses the importance of this research for further underpinning work

A Multi-Objective Optimization Approach for Multi-Head Beam-Type Placement Machines

This paper addresses a highly challenging scheduling problem in the field of printed circuit board (PCB) assembly systems using Surface Mounting Devices (SMD). After describing some challenging optimization sub-problems relating to the heads of multi-head surface mounting placement machines, we formulate an integrated multi-objective mathematical model considering of two main sub-problems simultaneously. The proposed model is a mixed integer nonlinear programming one which is very complex to be solved optimally. Therefore, it is first converted into a linearized model and then solved using an efficient multi-objective approach, i.e., the augmented epsilon constraint method. An illustrative example is also provided to show the usefulness and applicability of the proposed model and solution method.PCB assembly. Multi-head beam-type placement machine. Multi-objective mathematical programming. Augmented epsilon-constraint method

AI and OR in management of operations: history and trends

The last decade has seen a considerable growth in the use of Artificial Intelligence (AI) for operations management with the aim of finding solutions to problems that are increasing in complexity and scale. This paper begins by setting the context for the survey through a historical perspective of OR and AI. An extensive survey of applications of AI techniques for operations management, covering a total of over 1200 papers published from 1995 to 2004 is then presented. The survey utilizes Elsevier's ScienceDirect database as a source. Hence, the survey may not cover all the relevant journals but includes a sufficiently wide range of publications to make it representative of the research in the field. The papers are categorized into four areas of operations management: (a) design, (b) scheduling, (c) process planning and control and (d) quality, maintenance and fault diagnosis. Each of the four areas is categorized in terms of the AI techniques used: genetic algorithms, case-based reasoning, knowledge-based systems, fuzzy logic and hybrid techniques. The trends over the last decade are identified, discussed with respect to expected trends and directions for future work suggested

A genetic algorithm for the one-dimensional cutting stock problem with setups

This paper investigates the one-dimensional cutting stock problem considering two conflicting objective functions: minimization of both the number of objects and the number of different cutting patterns used. A new heuristic method based on the concepts of genetic algorithms is proposed to solve the problem. This heuristic is empirically analyzed by solving randomly generated instances and also practical instances from a chemical-fiber company. The computational results show that the method is efficient and obtains positive results when compared to other methods from the literature. © 2014 Brazilian Operations Research Society

Toward better build volume packing in additive manufacturing: classification of existing problems and benchmarks

In many cases, the efficient operation of Additive Manufacturing (AM) technology relies on build volumes being packed effectively. Packing algorithms have been developed in response to this requirement. The configuration of AM build volumes is particularly challenging due to the multitude of irregular geometries encountered and the potential benefits of nesting parts. Currently proposed approaches to address this packing problem are routinely evaluated on data sets featuring shapes that are not representative of targeted manufacturing products. This study provides a useful classification of AM build volume packing problems and an overview of existing benchmarks for the analysis of such problems. Additionally, this paper discusses characteristics of future, more realistic, benchmarks with the intention of promoting research toward effective and efficient AM build volume packing being integrated into AM production planning methodologies