Effectiveness of HRD for developing SMEs in South Asia

Today South Asia is host to a large youth bulge which is entering the labor market every year posing challenging questions for the national governments in the context of employable skills, space for entrepreneurship, innovation and economic freedom. SME sector provides an opportunity for the young to exercise their ideas and ideals. However a prerequisite for the young to be innovate is the how countries produce and retain a high end human capital. This study provides a review of national socio-economic policies in South Asian region - which answer such challenges.human resource development, small and medium enterprises, economic growth, competitiveness

Innovative Strategies for Accelerated Human Resource Development in South Asia: Teacher Professional Development - Special Focus on Bangladesh, Nepal, and Sri Lanka

Significant investments have been made to modernize and improve the provision of education services. Strengthening teacher development has been a key component of these investments. However, programs on teacher development have provided mixed results. This report adopts a 360-degree perspective to review the current status of teacher development, demand and supply, and performance management in five countries from the South Asia region including Bangladesh, Nepal, and Sri Lanka, with limited reference to Bhutan and Maldives. It probes beyond teacher in-service training and teacher job conditions, and investigates systemic and structural issues. Continued investment may not be the best option to improve the quality and supply of teachers, and so the challenge is how to leverage resources to meet the demand

How to achieve high customer satisfaction in Sabancı University Information Center

The Sabancı University is a young private university, which started providing education in 1999 in Istanbul. A “Search Conference” had been organized in order to find out “what kind of a university the country needed” and of its structure had been established on this understanding. At the first stage, the vision, the mission and the design of the university were completed, and the foundation of administrative infrastructure and selection of technology systems were materialized. Starting from the days of its foundation, the planning of the information services and facilities had been one of the main issues of the project. The university, which aims to become a world university, was accepted to be a member of the “European Foundation of Quality Management (EFQM)” regarding its activities in the stage of its foundation. A “Student and Staff Tendency Survey” which was implemented in 2001 indicated that the Information Centre was the strong side of the university. At the same time the Center's the statistics covering period of 1999-2007 also indicated that the targets were achieved under the strategic planning of the Center. In 2007, an user satisfaction survey in order to evaluate the conformity of the services and facilities, to identify its strong and weak areas, opportunities and threats through comparison and SWOT analysis for the future, and set up 2007-2011 five-years strategic planning and operational activity plan. The survey indicated that 95% of the participants are satisfied in general with the Center. In addition to these, the results of usage statistics between the years 1998-2009 indicated that utilizing of the services and facilities of the Information Center has increased from year to year. On the other hand, the results of the survey after the orientation programs show that the customer satisfaction is very high. We believe that the followings are the reasons of high user satisfaction. The Centre has a user and process focused pro-active management, learning organization structure, the availability of the suggestion system, continues benchmarking with the competitors and observing management and technological developments in the world. This paper presents to share our applications and plans on high user satisfaction rate, customer relation management activities and future planning

Innovative Strategies in Technical and Vocational Education and Training for Accelerated Human Resource Development in South Asia: Sri Lanka

The reports herein provide in-depth analyses of the state of technical and vocational education and training (TVET) and higher education in Bangladesh, Nepal, and Sri Lanka. Each country has two reports covering TVET and higher education which were presented in the three country-level workshops during the first week of December 2012: Sri Lanka (1 December), Nepal (3 December), and Bangladesh (5 December). Participants from government, the private sector, academe, and development partners discussed and validated the findings, and supported the recommendations as well as identified additional next steps. In TVET, issues range from insufficient teachers and trainers in Bangladesh to lack of quality monitoring system in Nepal, and to inadequate industry participation in Sri Lanka. Among the common issues identified are weak quality assurance mechanisms, low employment rate of graduates, lack of information about demand (leading to a mismatch between training and available jobs), expensive and long-term training that excludes the poor and marginalized, weak institutional arrangements, and inadequate provision of high-quality TVET to manage and scale up training programs. Higher education is equally affected by various constraints ranging from lack of accountability for performance among institutions in Bangladesh to high politicization in Nepal, and to weak quality assurance mechanisms in Sri Lanka. Common issues identified are regional disparities in access, high cost in private higher education institutions, and poor quality and relevance as well as lack of emphasis on courses that promote entrepreneurship. Key recommendations of the reports include implementation of a national quality assurance system, establishing a reliable skills data and labor market information system, effective financing schemes, encouraging public–private partnerships, and international benchmarking and mutual recognition for global competitiveness. In TVET, the key priorities are strengthening private training provision with clearly identified and mandated apex agency to effectively coordinate and scale up training programs, development of national competency standards, and building the capacity of TVET institutions. In higher education, the key priorities are developing research capacity, improved targeting of financial assistance to students, adopting formula funding in allocating public funding to universities, promoting accountability and autonomy among higher education institutions, and depoliticization of the higher education system

The Future Prospects of E-learning: The View of the Apex Body of Higher Educational Institutions (HEIs) in Sri Lanka

The use of Information and Communication Technology (ICT) in higher education has created totally a new environment which is fundamentally different from the traditional learning methods. The objectives of the study were to get the view of the University Grants Commission (UGC) about e-learning system and to investigate the possibilities of formalizing its implementation in the universities in future. As it is an exploratory study, the case study method was deemed appropriate. The result of the study shows that the UGC is favorable on the implementation of a campus-wide e-learning system in all universities. Though there is no formal policy on the embarkation of e-learning mode so far, it encourages the universities to adopt the system. This paper has also highlighted the possible areas for the early implementation of the e-learning mode and other requirements that should be considered for the future adoption of e-learning system

Innovative Strategies for Accelerated Human Resource Development in South Asia: Student Assessment and Examination - Special Focus on Bangladesh, Nepal, and Sri Lanka

Assessment of student learning outcomes (ASLO) is one of the key activities in teaching and learning. It serves as the source of information in determining the quality of education at the classroom and national levels. Results from any assessment have an influence on decision making, on policy development related to improving individual student achievement, and to ensure the equity and quality of an education system. ASLO provides teachers and school heads with information for making decisions regarding a students’ progress. The information allows teachers and school heads to understand a students’ performance better. This report reviews ASLO in three South Asian countries—Bangladesh, Nepal, and Sri Lanka—with a focus on public examinations, national assessment, school-based assessment, and classroom assessment practiced in these countries

Development of a conceptual model of ICT self-efficacy and the use of electronic information resources

The purpose of the study was to identify the ICT self-efficacy (ICTSE) of users, factors affecting ICTSE, and the EIR usage of undergraduates based on the four sources in relation to the self-efficacy theory. The Survey research design was used in carrying out this research. A structured questionnaire was validated through experts and piloted among the final year undergraduates studying Humanities and Social Sciences of four state universities in Sri Lanka. The structural equation modelling was performed using partial least square. The model revealed that ICTSE has a direct, negative, and significant relationship with ICT anxiety and that ICT training also has a direct, negative, and significant relationship with EIR. The model explained that there is a 27% of variance in the EIR use variable. The management of the library may deem it a worthy investment to instil adequate self-efficacy in users and encourage them to engage in more self-reliant search practices and decrease their dependence on staff. The finalized scales provide a potential tool applicable to different domains and disciplines to yield more common managerial implications in relation to training, teaching, and learning along with can be used as a tool when policy-level decision are made about the behavioral changes among university users on EIR usage in the current ICT domains within the university library systems

Employability of Management Graduates of State Universities in Sri Lanka: Problems and Prospects

Employability must have to be attained in the journey to success in one’s career life. Graduates must be equipped with employability skills, knowledge, and personal attributes as the government of Sri Lanka allocates substantial resources for higher education. However, after graduation, a considerable number of graduates in the field of social sciences including management fail to find suitable employment, hence, are forced to accept lower-paying jobs that are not commensurate with their qualifications and some graduates are unemployed or underemployed. In this context, this study examines the level of employment and employability of management graduates of state universities in Sri Lanka, identifies problems and difficulties faced by management graduates in finding suitable jobs in the industry, and proposes policy measures for improving the employability of management undergraduates of state universities in Sri Lanka. Quantitative research methods were used to achieve the objectives of the study. Among 10,033 Management Graduates from 09 state universities, a sample of 1333 students was selected based on a stratified random sample method. A postal survey with a structured questionnaire was used to collect the data. Descriptive statics were used to analyze the data. The employability level of Management Graduates is higher than the average level. Nearly, 90% of them are employed or self-employed, but most of them are seeking a new job. The degree,personality, work experience, English proficiency and professional qualifications are the most important reasons for getting their current job. Age and lack of experience are the major constraints faced by graduates in finding a suitable job. The study proposes policy measures to enhance the level of employment and the employability of Management Graduates. Keywords: Employability, Employment Level, Management Graduates, State Universities, Sri Lank

Building Essential BPM Capabilities to Assist Successful ICT Deployment in the Developing Context: Observations and Recommendations from Sri Lanka

The role of Information and Communications Technology (ICT) has been identified as an important factor by the United Nations in achieving the millennium development goals (UNAPCICT, 2012)1. The potential for ICT has been identified as a means to reducing poverty, creating global communities by providing access to the internet and mobile networks to rural communities, improving education services, medical services, and information availability. As of today, significant amounts of funds have been invested by the governments and donor organizations in ‘Information and Communication Technologies for Development (ICT4D)’ projects by establishing telecenters, e-villages, e-health, electronic and mobile banking, and e-government systems for citizens in general, and more specifically, rural communities to bridge the digital divide (Heeks & Molla, 2009). However, the effectiveness and impact of these initiatives are still questionable. In a report published by (IEG - Independent Evaluation Group, 2011) it was identified that projects focusing on global accessibility have achieved only a 30 percent success rate in developing countries. The key issues identified by the literature on ICT4D success and failure include inadequate understanding and consideration of local culture (Simpson & Hunter, 2001), lack of political support, infrastructure issues, community acceptance, and sustainability of these projects post-funding stages (Heeks & Molla, 2009; Kasigwa, Williams, & Baryamureeba, 2006). The inability to see the whole system was identified as one of the 7 reasons of ICT4D project failure (Rogers, 2011). Lack of understanding of a holistic picture, community involvement and need for training and capacity building before implementing an ICT solution for sustainability projects were further emphasized as critical factors by Pade et al., (2009)

A model for enhancing empowerment in farmers using mobile based information system

Farmers living in rural villages of Sri Lanka do not have proper access to information to make informed decisions about their livelihoods and as a result they face constant hardships in their lives. They use mobile phones to communicate but these are not currently connected to the Internet. We are investigating how to provide personalized information to farmers with the aim of empowering them to make informed decisions and take appropriate actions. In this paper we propose an empowerment model that has been designed to achieve their goals which have been identified using a scenario-based approach. The model examines several empowerment processes and supporting tools that would help them to achieve their goals with the hope that they would have an increased sense of control, self-efficacy, knowledge and competency. This empowerment model is applied to the development of a mobile based information system that is being developed by an international collaborative research group to address the issues of the farmers.<br /