A deeply embedded sociotechnical strategy for designing ICT for development

This document is the author deposited version. You are advised to consult the publisher's version if you wish to cite from it. Published version DEARDEN, Andy and RIZVI, Haider (2009). A deeply embedded sociotechnical strategy for designing ICT for development. International journal of sociotechnology and knowledge development, 1 (4), 52-70. Repository use policy Copyright © and Moral Rights for the papers on this site are retained by the individual authors and/or other copyright owners. Users may download and/or print one copy of any article(s) in SHURA to facilitate their private study or for noncommercial research. You may not engage in further distribution of the material or use it for any profit-making activities or any commercial gain. Sheffield Hallam University Research Archiv

Getting from research to practice in M4D

In this paper we argue that, if technical M4D research is going to contribute positively to development, the activities of specialized, highly paid ‘researchers’ must be combined with skilled contributions from many other actors. In particular, there is a critical need to develop the capacity available in development organizations, community based organizations, and in local economies, to innovate and to adapt technologies to support their objectives. This suggests that the methods that we adopt in research and in design should be open to local appropriation and contribute to capacity building, and that education programmes are needed in developing countries to support the broader processes of innovation. We describe the Mobile Innovation & Enterprise partnership, which is working to develop the innovation capacity available in Uganda.</p

Towards Anticipating IS Consequences: An Anatomy of Sociotechnical Interaction Networks (STINs)

In this paper we examine questions of how the unintended impacts of information and communications technology can be examined in order to anticipate and safeguard against negative consequences. Using the domain of the eGovernment impacts on marginalized members of the community, we examine the theoretical basis of the sociotechnical interaction network (STIN) approach and its applicability to identifying and ameliorating negative impacts of ICT-based systems. We illustrate the STIN modelling approach with reference to a case study of an integrated eGovernment system and based on our evaluation of the approach, make recommendations regarding future developments with respect to the STIN framework

Human computer interaction for international development: past present and future

Recent years have seen a burgeoning interest in research into the use of information and communication technologies (ICTs) in the context of developing regions, particularly into how such ICTs might be appropriately designed to meet the unique user and infrastructural requirements that we encounter in these cross-cultural environments. This emerging field, known to some as HCI4D, is the product of a diverse set of origins. As such, it can often be difficult to navigate prior work, and/or to piece together a broad picture of what the field looks like as a whole. In this paper, we aim to contextualize HCI4D—to give it some historical background, to review its existing literature spanning a number of research traditions, to discuss some of its key issues arising from the work done so far, and to suggest some major research objectives for the future

Towards multi-system sociotechnical transitions: why simulate

A number of research frameworks have been developed for studying sociotechnical transitions. These are complex phenomena, particularly those involving multi-system interactions. Given these characteristics, the paper discusses the challenges in studying transitions solely through inductive inference methods. It argues that transition research has reached a point where taking the next step should include modelling and simulation as part of the standard methodological exploratory toolkit for studying the intensity, nature and timing of system interaction that lead to transitions and for producing timely and robust policy recommendations

A Critique of Personas as representations of "the other" in Cross-Cultural Technology Design

A literature review on cross-cultural personas reveals both, a trend in projects lacking accomplishment and personas reinforcing previous biases. We first suggest why failures or incompleteness may have ensued, while then we entice a thoughtful alteration of the design process by creating and validating personas together with those that they embody. Personas created in people's own terms support the design of technologies by truly satisfying users' needs and drives. Examining the experiences of those working "out there", and our practises, we conclude persona is a vital designerly artefact to empowering people in representing themselves. A persona-based study on User-Created Persona in Namibia contrasts the current persona status-quo via an ongoing co-design effort with urban and rural non-designers. However we argue persona as a design device must ease its implicit colonial tendency to and impulses in depicting "the other". Instead we endorse serenity, mindfulness and local enabling in design at large and in the African context in particular

A strategic perspective on the emergence and evolution of e-Banking in Saudi Arabia

The aim of the thesis is to look at the emergence and evolution of e-banking in Saudi Arabia, with particular emphasis on the processes of how banks implement e-banking to build their capabilities and create new value strategies. The research process focuses on understanding (1) how banks implement e-banking to build their capabilities as well as to create new value strategies, (2) how e-banking capabilities have been built, and (3) the role played by e-banking in shaping the strategic direction of banks. This requires understanding of a variety of aspects (i) the value created by e-banking products and services within different banks, (ii) the process of e-banking development within the different banks, (iii) how banks approach e-banking products and services, and (iv) how the banks align the demand and supply factors surrounding e-banking products and servicesThe theoretical approach blends inputs from different disciplines relevant to understand and deal with the subject matter of this thesis, including value creation and capability-building literature, technology implementation literature, with particular emphasis on the processes of implementing network technologies and e-businesses, as well as literature on process approaches. The methodological approach makes use of the case study strategy (Yin 2003) as research strategy, a multiple-case embedded design, as research design strategy, and three sources of evidence: (1) a survey distributed to all Saudi Arabian banks, (2) semi-structured interviews, and (3) archival records of e-banking transactions. The main fieldwork is longitudinal and takes place during three rounds: SeptemberOctober 2003, December 2003-March 2004, and December 2005-January 2006.The thesis investigates the emergence and evolution of e-banking at six Saudi Arabian banks: Samba Financial Group (Samba), AlRajhi Bank (AlRajhi), Saudi Investment Bank (Saib), Saudi Hollandi Bank (Hollandi), National Commercial Bank (AlAhli), and Riyad Bank (Riyad). This is followed by an investigation of the emergence and evolution of electronic securities trading systems at the Saudi Capital Market (i. e., Tadawul), providing an external view of the emergence and evolution of ebanking in Saudi Arabia.The analysis of the empirical material implements the theoretical propositions strategy via utilisation of the "sociotechnical constituencies" approach (Molina 1990; 1993) and its associated analytical tools of the "diamond of alignment" (Molina 1995), "alignment web" (Molina 2003) and "dynamic strategy mapping" (DSM) (Molina 2005). The aim is not only to use the approach to reveal how banks build their e-banking capabilities and create new value strategies, but also to test critically the applicability of the "sociotechnical constituencies" approach and its associated analytical tools for understanding e-banking value creation and capability-building strategies.The overall result of the investigation conducted by this thesis suggests that the Saudi Arabian ebanking' constituency-building process shows distinctive processes of sociotechnical alignment by each one of the specific Saudi banks' e-banking constituencies in the study. In addition, the use of Molina's "alignment web" to assess the state of each of the specific e-banking constituency-building processes helps identify the areas of strengths and weaknesses in these processes of sociotechnical alignment. The distinctiveness of development by each sociotechnical constituency is also highlighted by the application of the Molina's "dynamic strategy mapping" (DSM), showing that each constituency has its own combination of strategic ingredients.Although this thesis demonstrates strengths in the areas of logic replication, narrative writing, and validating procedure, in future studies it would be interesting to enhance its theoretical background, chronological structure, and quantitative assessment. This thesis contributes to providing a rich insight into the emergence and evolution of e-banking in Saudi Arabia, particularly at six of eleven Saudi banks as well as the technological systems of the Saudi Capital Market. Such contribution may be used to inform the future alignment strategy pursued by each the Saudi Arabian e-banking constituencies