Personalization in cultural heritage: the road travelled and the one ahead

Over the last 20 years, cultural heritage has been a favored domain for personalization research. For years, researchers have experimented with the cutting edge technology of the day; now, with the convergence of internet and wireless technology, and the increasing adoption of the Web as a platform for the publication of information, the visitor is able to exploit cultural heritage material before, during and after the visit, having different goals and requirements in each phase. However, cultural heritage sites have a huge amount of information to present, which must be filtered and personalized in order to enable the individual user to easily access it. Personalization of cultural heritage information requires a system that is able to model the user (e.g., interest, knowledge and other personal characteristics), as well as contextual aspects, select the most appropriate content, and deliver it in the most suitable way. It should be noted that achieving this result is extremely challenging in the case of first-time users, such as tourists who visit a cultural heritage site for the first time (and maybe the only time in their life). In addition, as tourism is a social activity, adapting to the individual is not enough because groups and communities have to be modeled and supported as well, taking into account their mutual interests, previous mutual experience, and requirements. How to model and represent the user(s) and the context of the visit and how to reason with regard to the information that is available are the challenges faced by researchers in personalization of cultural heritage. Notwithstanding the effort invested so far, a definite solution is far from being reached, mainly because new technology and new aspects of personalization are constantly being introduced. This article surveys the research in this area. Starting from the earlier systems, which presented cultural heritage information in kiosks, it summarizes the evolution of personalization techniques in museum web sites, virtual collections and mobile guides, until recent extension of cultural heritage toward the semantic and social web. The paper concludes with current challenges and points out areas where future research is needed

Discovering the Impact of Knowledge in Recommender Systems: A Comparative Study

Recommender systems engage user profiles and appropriate filtering techniques to assist users in finding more relevant information over the large volume of information. User profiles play an important role in the success of recommendation process since they model and represent the actual user needs. However, a comprehensive literature review of recommender systems has demonstrated no concrete study on the role and impact of knowledge in user profiling and filtering approache. In this paper, we review the most prominent recommender systems in the literature and examine the impression of knowledge extracted from different sources. We then come up with this finding that semantic information from the user context has substantial impact on the performance of knowledge based recommender systems. Finally, some new clues for improvement the knowledge-based profiles have been proposed.Comment: 14 pages, 3 tables; International Journal of Computer Science & Engineering Survey (IJCSES) Vol.2, No.3, August 201

The simplicity project: easing the burden of using complex and heterogeneous ICT devices and services

As of today, to exploit the variety of different "services", users need to configure each of their devices by using different procedures and need to explicitly select among heterogeneous access technologies and protocols. In addition to that, users are authenticated and charged by different means. The lack of implicit human computer interaction, context-awareness and standardisation places an enormous burden of complexity on the shoulders of the final users. The IST-Simplicity project aims at leveraging such problems by: i) automatically creating and customizing a user communication space; ii) adapting services to user terminal characteristics and to users preferences; iii) orchestrating network capabilities. The aim of this paper is to present the technical framework of the IST-Simplicity project. This paper is a thorough analysis and qualitative evaluation of the different technologies, standards and works presented in the literature related to the Simplicity system to be developed

Using Semantic-Based User Profile Modeling for Context-Aware Personalised Place Recommendations

Place Recommendation Systems (PRS's) are used to recommend places to visit to World Wide Web users. Existing PRS's are still limited by several problems, some of which are the problem of recommending similar set of places to different users (Lack of Personalization) and no diversity in the set of recommended items (Content Overspecialization). One of the main objectives in the PRS's or Contextual suggestion systems is to fill the semantic gap among the queries and suggestions and going beyond keywords matching. To address these issues, in this study we attempt to build a personalized context-aware place recommender system using semantic-based user profile modeling to address the limitations of current user profile building techniques and to improve the retrieval performance of personalized place recommender system. This approach consists of building a place ontology based on the Open Directory Project (ODP), a hierarchical ontology scheme for organizing websites. We model a semantic user profile from the place concepts extracted from place ontology and weighted according to their semantic relatedness to user interests. The semantic user profile is then exploited to devise a personalized recommendation by re-ranking process of initial search results for improving retrieval performance. We evaluate this approach on dataset obtained using Google Paces API. Results show that our proposed approach significantly improves the retrieval performance compare to classic keyword-based place recommendation model

Personalized content retrieval in context using ontological knowledge

Personalized content retrieval aims at improving the retrieval process by taking into account the particular interests of individual users. However, not all user preferences are relevant in all situations. It is well known that human preferences are complex, multiple, heterogeneous, changing, even contradictory, and should be understood in context with the user goals and tasks at hand. In this paper, we propose a method to build a dynamic representation of the semantic context of ongoing retrieval tasks, which is used to activate different subsets of user interests at runtime, in a way that out-of-context preferences are discarded. Our approach is based on an ontology-driven representation of the domain of discourse, providing enriched descriptions of the semantics involved in retrieval actions and preferences, and enabling the definition of effective means to relate preferences and context

Personalizable Service Discovery in Pervasive Systems

Today, telecom providers are facing changing challenges. To stay ahead in the competition and provide market leading offerings, carriers need to enable a global ecosystem of third party independent application developers to deliver converged services. This is the aim of leveraging a open standardsbased service delivery platform. To identify and to cope with those challenges is the main target of the EU funded project IST DAIDALOS II. And a central point to satisfy the changing user needs is the provision of a well working, user friendly and personalized service discovery. This paper describes our work in the project on a middleware in a framework for pervasive service usage. We have designed an architecture for it, that enables full transparency to the user, grants high compatibility and extendability by a modular and pluggable conception and allows for interoperability with most known service discovery protocols. Our Multi-Protocol Service Discovery and the Four Phases Service Filtering concept enabling personalization should allow for the best possible results in service discovery

Learning Personalized End-to-End Goal-Oriented Dialog

Most existing works on dialog systems only consider conversation content while neglecting the personality of the user the bot is interacting with, which begets several unsolved issues. In this paper, we present a personalized end-to-end model in an attempt to leverage personalization in goal-oriented dialogs. We first introduce a Profile Model which encodes user profiles into distributed embeddings and refers to conversation history from other similar users. Then a Preference Model captures user preferences over knowledge base entities to handle the ambiguity in user requests. The two models are combined into the Personalized MemN2N. Experiments show that the proposed model achieves qualitative performance improvements over state-of-the-art methods. As for human evaluation, it also outperforms other approaches in terms of task completion rate and user satisfaction.Comment: Accepted by AAAI 201