The Delphi Method Research Strategy in Studies of Information Systems

In this paper, we discuss the nature and use of the Delphi methodology in information systems research. More specifically, we explore how and why it may be used. We discuss criteria for evaluating Delphi research and define characteristics useful for categorizing the studies. We review Delphi application use in IS research over the last 23 years, summarize lessons learned from prior studies, offer suggestions for improvement, and present guidelines for employing this distinctly useful qualitative method in future information systems research studies

A Comparative Analysis of Information Systems Issues Facing Canadian Business

A national survey of 158 Canadian IS personnel at various organizational levels was conducted using a modiJed Delphi technique and follow-up interviews to ident @ the critical issues in information systems during the next three to five years. Critical information systems issues were identified including I) building a responsive IT injrastructure, 2) improving IS project management practices, and 3) planning and managing communication networks. Significant dtflerences in the rating of the importance of these issues were reported between small and large firms, private andpublic sector firms, IS executives and lower levels of IS personnel. A comparison of the current results with previous U.S. and Canadian studies revealed that Canadian IS personnel are currently placing a stronger emphasis on the need to address technology-related issues rather than managerial issues. Qualitative data to be collected in follow-up interviews will be reported at the conference to cast some light on the reasoning behind the ratings and the sources of information that were used in the assessment of their importance. 1