26,656 research outputs found

    Administrative Agencies: A Comparison of New Hampshire and Federal Agencies’ History, Structure and Rulemaking Requirements

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    [Excerpt] In this day and age it is difficult to think of anything that is not regulated in some way by a state or federal agency. State and federal agencies routinely make decisions that impact our daily lives. The air we breathe, the water we drink, the food we eat, the clothes we wear, and the places where we live and work are all regulated to some extent. Agencies sometimes regulate things in ways that lead to strange results. For example, New Hampshire, state regulations allow anyone to own a yak, a bison, a wild boar, or an emu, but do not permit a person to own a capuchin monkey unless that person is an “exhibitor” of animals. This may not seem like a big deal, but the result of this restriction is that people with disabilities cannot possess a capuchin monkey as a service animal unless they qualify as an “exhibitor.” Most people with disabilities that need a capuchin monkey as a service animal will not meet the “exhibitor” requirements. They don’t intend to exhibit the animal; they just need the animal to help them with daily activities. Therefore, the result of the agency’s rules is that people in New Hampshire are able to possess yaks or wild boar with little or no agency oversight, but cannot possess an animal that will bring great benefit to their daily lives. This article discusses where New Hampshire and federal agencies obtain the authority to make agency rules or regulations, and the similarities and differences in the way they make them. This article also compares the way that New Hampshire and federal agencies are structured and controlled by the executive and legislative branches of government

    Customer Service Employees and Discretionary Service Behavior: A Psychological Contract Model

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    We present a theoretical framework for explicating contact employee behavior during customer service encounters, labeled discretionary service behavior (DSB). The model takes an organizational justice perspective, incorporating psychological contracts and fairness perceptions. We define DSB, examine potential antecedents, present research propositions related to the model, and discuss potential organizational outcomes

    Mid-infrared upconversion spectroscopy based on a Yb:fiber femtosecond laser

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    We present a system for molecular spectroscopy using a broadband mid-infrared laser with near infrared detection. Difference frequency generation of a Yb:fiber femtosecond laser produced a mid-infrared (MIR) source tunable from 2100-3700 cm^-1 (2.7-4.7 microns) with average power up to 40 mW. The MIR spectrum was upconverted to near-infrared wavelengths for broadband detection using a two-dimensional dispersion imaging technique. Absorption measurements were performed over bandwidths of 240 cm^-1 (7.2 THz) with 0.048 cm^-1 (1.4 GHz) resolution, and absolute frequency scale uncertainty was better than 0.005 cm^-1 (150 MHz). The minimum detectable absorption coefficient per spectral element was determined to be 4.4 x 10^-7 cm^-1 from measurements in low pressure CH_4, leading to a detection limit of 2 parts-per-billion. The spectral range, resolution, and frequency accuracy of this system show promise for determination of trace concentrations in gas mixtures containing both narrow and broad overlapping spectral features, and we demonstrate this in measurements of air and solvent samples.Comment: 8 pages, 7 figure

    The Founding of an Urban Charter School: Three Years of Academic Growth and Key School Characteristics

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    The Kauffman School is a public charter school that serves students from low-income neighborhoods in Kansas City, Missouri. This paper used a matched comparison group design to estimate the impacts of the Kauffman School on student achievement, attendance, and suspensions. We found that the Kauffman School had positive and statistically significant impacts on student achievement in mathematics, reading, and science. This paper also used surveys, interviews, focus groups, and classroom observations to describe the hallmarks and operations of the Kauffman School and explore possible mechanisms for its effects, informing the literature on school effectiveness. We found evidence that the Kauffman School's hallmarks are largely being implemented faithfully, and that key stakeholders believe the Kauffman School's methods are having a positive influence on students' behavior, attitudes, and performance

    Psychological Contracts, OCB and Customer Service: An Exploratory Examination

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    This paper examines the relationships among the psychological contract, fairness, OCB, and customer service. We report on two exploratory studies that provide insight into psychological contract violations and subsequent perceptions of fairness, as well as OCB activity. A linkage is made between psychological contracts and behavior directed internally and those directed externally (i.e., customer service). We extend the current theory to suggest implications for effectively managing customer service employee OCB. Finally, suggestions are made for both practice and future research to be conducted in a multidisciplinary design
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