Although a shift in culture is occurring in many nursing homes, things that matter from residents\u27 perspectives need investigation. The purpose of this study was to describe things that matter to residents while living in nursing homes. The shift from a quantitative to qualitative method expounded on concepts of empathy, consistency, and reliability from perspectives of residents who lived in the long-term care section of nursing homes. An iterative process using conventional content analysis revealed findings of residents\u27 positive and negative experiences that provided ideas for expanding on current person-centered care strategies used in nursing homes
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