Exploring technology acceptance factors for improving waste management: Lessons from Bandung waste bank

Abstract

Waste management in urban areas of developing countries faces numerous challenges, including high waste generation, inadequate infrastructure, and low public engagement. Community-based initiatives such as waste banks have emerged as a promising solution. However, their effectiveness depends on technology adoption to ensure accurate data and efficient operations. This study aims to explore the factors influencing the adoption of the SMASH application in waste banks in Bandung, Indonesia, using the Technology Acceptance Model (TAM). A qualitative case study approach was applied through focus group discussions and semi-structured interviews with waste bank managers, government officials, and application developers, complemented by document analysis and selected closed-ended questions. The findings indicate that perceived usefulness, perceived ease of use, and intention to use are relatively high. However, actual system usage remains low, with only a small proportion of waste banks actively applying the system. Barriers include limited digital literacy, lack of mandatory regulation, insufficient training, and technical issues such as the need for manual price updates. The study concludes that while TAM is valid in explaining adoption intentions, contextual factors significantly influence actual usage. Strengthening regulation, integrating digital systems, and providing continuous technical support are essential to improving technology adoption in waste banks