Evaluating Tool Support for User-Centric Requirements Engineering in Software Development: A Jira-Based Approach

Abstract

User requirements are important for a successful software development process, yet their effective integration throughout the development lifecycle remains challenging. This study evaluates requirements engineering (RE) tools and addresses the gap in the requirements engineering process and the systematic integration of user requirements into development processes. After literature review and expert evaluations, a framework was established for the evaluation of RE tools across key dimensions. This evaluation revealed significant limitations in requirements management and analysis capabilities. A Jira-based prototype was developed using Atlassian Forge, consisting of an Issue Panel for requirement-to-issue linkage and a Global Page for the rest of the requirement engineering process, with its main goal being to integrate user requirements in the software development lifecycle. Testing with 16 participants proved high satisfaction (mean of 4.382/5) and effectiveness in integrating requirements into development workflows (mean of 4.438/5). The study also provides areas for future improvements, useful for the future work to be done in the field