Patient satisfaction with a patient centered inpatient care delivery program in a rural community hospital

Abstract

A descriptive study examines patient satisfaction with a patient-centered care delivery program in a small rural community hospital. A sample of 15 adult non­intrapartum inpatients were interviewed using a tool developed by the investigator, after at least 24 hours of hospitalization. Five point Likert scale items, as well as open-ended questions, were used to assess patient satisfaction with a variety of program elements addressing the broad focus of this hospital-wide service delivery