Manual de buenas prácticas para un correcto y oportuno manejo de la información por parte de los asesores de servicio al cliente de la empresa Tiba.

Abstract

El desarrollar y crear este manual de buenas prácticas para los asesores de servicio al cliente en relación con el desarrollo de reportes ágiles y oportunos para su respectivo análisis por parte de los team leader, beneficia a la compañía en reducir el tiempo en la toma de decisiones que pueden impactar directamente en el desarrollo de las actividades diarias de los asesores de servicio al cliente, ya que la información misma busca corregir errores, reprocesos y eficiencia tanto del área del servicio al cliente como las demás áreas de la compañía que se relacionan con esta como lo son Facturación, Pricing(Área encargada de negociar y trasmitir tarifas acordadas con las diferentes navieras), Sucursales internacionales, entre otras. Este Manual de buenas prácticas busca optimizar situaciones relacionadas con el buen desempeño de la compañía y brinda mayor bienestar entre las partes al reconocer cada función establecida y suministrar los datos requeridos en el menor tiempo posible, evitando el constante llamado de los superiores. El no desarrollar este manual de buenas prácticas, permitirá que continue esta mala gestión de la información, generando retrasos constantes y falta de consciencia por parte de los trabajadores de la empresa, sobre la importancia de una correcta y oportuna entrega de la información recolectada en su día a día.Developing and creating this best practices manual for customer service advisors in relation to the development of agile and timely reports for their respective analysis by the team leader, benefits the company by reducing the time in making decisions that can directly impact the development of the daily activities of the customer service advisors. customer, since the information itself seeks to correct errors, reprocessing and efficiency of both the customer service area and the other areas of the company that are related to it, such as Billing, Pricing (Area in charge of negotiating and transmitting rates agreed with the different shipping companies), international branches, among others. This Good Practices Manual seeks to optimize situations related to the good performance of the company and provides greater well-being between the parties by recognizing each established function and providing the required data. in the shortest possible time, avoiding the constant calls from superiors. Failure to develop this manual of good practices will allow this poor management of the company to continue. information, generating constant delays and lack of awareness on the part of the company's workers about the importance of correct and timely delivery of the information collected. in your day to day life.Estandarización de procesos -- Beneficios de la estandarización -- Estandarización en Empresas Extranjeras -- Estandarización de Empresas Latinoamericanas -- Estandarización en las Empresas Colombianas -- Manual de buenas prácticas -- Pasos de un manual de buenas prácticas.Developing and creating this best practices manual for customer service advisors in relation to the development of agile and timely reports for their respective analysis by the team leader, benefits the company by reducing the time in making decisions that can directly impact the development of the daily activities of the customer service advisors. customer, since the information itself seeks to correct errors, reprocessing and efficiency of both the customer service area and the other areas of the company that are related to it, such as Billing, Pricing (Area in charge of negotiating and transmitting rates agreed with the different shipping companies), international branches, among others. This Good Practices Manual seeks to optimize situations related to the good performance of the company and provides greater well-being between the parties by recognizing each established function and providing the required data. in the shortest possible time, avoiding the constant calls from superiors. Failure to develop this manual of good practices will allow this poor management of the company to continue. information, generating constant delays and lack of awareness on the part of the company's workers about the importance of correct and timely delivery of the information collected. in your day to day life